Capitec Degraded Performance

Incident Report for Stitch

Resolved

We have not noted any further issues related to Capitec Pay. We will continue to monitor the logs for any regression

Posted Nov 13, 2025 - 02:05 SAST

Monitoring

We're seeing an improvement across Capitec pay services and are continuing to monitor for any degraded performance.

Posted Nov 13, 2025 - 01:54 SAST

Identified

Capitec is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

Posted Nov 13, 2025 - 01:48 SAST

This incident affected: Pay By Bank (Capitec Pay).