Capitec issued cards degraded performance

Incident Report for Stitch

Resolved

We have not noted any further issues related to Capitec. We will continue to monitor the logs for any regression

Posted Nov 05, 2025 - 19:04 SAST

Monitoring

We're seeing an improvement across Capitec related services and are continuing to monitor for any degraded performance.

Posted Nov 05, 2025 - 18:38 SAST

Identified

Capitec is experiencing higher-than-expected failure rates for transactions using Capitec issued cards.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can provide an update as soon as this issue is resolved and performance is optimal.

Posted Nov 05, 2025 - 18:12 SAST

This incident affected: Card (Card Issuer - Capitec).