Stitch

Service Under Maintenance

About This Site

Welcome to Stitch's home for reporting internal and external performance incidents. Feel free to subscribe to our updates using the button on the right.

If you have any questions or wish to report incidents, don't hesitate to contact us at support@stitch.money.

Uptime over the past 90 days. View historical uptime.
Stitch Operational
90 days ago
100.0 % uptime
Today
Stitch API ? Operational
90 days ago
100.0 % uptime
Today
Stitch Dashboard ? Operational
90 days ago
100.0 % uptime
Today
Stitch Webhooks Operational
90 days ago
100.0 % uptime
Today
Bank Account Verification Service ? Operational
90 days ago
100.0 % uptime
Today
Stitch Card Operational
90 days ago
100.0 % uptime
Today
Card Operational
90 days ago
100.0 % uptime
Today
Acquirer - ABSA Operational
90 days ago
100.0 % uptime
Today
Acquirer - First National Bank Operational
90 days ago
100.0 % uptime
Today
Acquirer - Nedbank Operational
90 days ago
100.0 % uptime
Today
Acquirer - Standard Bank Operational
90 days ago
100.0 % uptime
Today
Acquirer - Other Operational
90 days ago
100.0 % uptime
Today
Service provider Operational
90 days ago
100.0 % uptime
Today
3DS provider Operational
90 days ago
100.0 % uptime
Today
Card Issuer - ABSA Operational
90 days ago
100.0 % uptime
Today
Card Issuer - Capitec ? Operational
90 days ago
100.0 % uptime
Today
Card Issuer - Discovery Operational
90 days ago
100.0 % uptime
Today
Card Issuer - Nedbank Operational
90 days ago
100.0 % uptime
Today
Card Issuer - First National Bank Operational
90 days ago
100.0 % uptime
Today
Card Issuer - Standard Bank Operational
90 days ago
100.0 % uptime
Today
Card Issuer - TymeBank Operational
90 days ago
100.0 % uptime
Today
Card Issuer - Other Operational
90 days ago
100.0 % uptime
Today
Card Issuer - Investec Operational
90 days ago
100.0 % uptime
Today
Card Issuer - Discovery Operational
90 days ago
100.0 % uptime
Today
Debits Operational
90 days ago
100.0 % uptime
Today
DebiCheck Operational
90 days ago
100.0 % uptime
Today
Debit Order ? Operational
90 days ago
100.0 % uptime
Today
Pay By Bank Operational
90 days ago
99.99 % uptime
Today
ABSA Operational
90 days ago
100.0 % uptime
Today
ABSA Pay Operational
90 days ago
100.0 % uptime
Today
Capitec Pay ? Operational
90 days ago
100.0 % uptime
Today
Discovery (in maintenance) Operational
90 days ago
100.0 % uptime
Today
First National Bank Operational
90 days ago
100.0 % uptime
Today
Investec Operational
90 days ago
100.0 % uptime
Today
Nedbank Operational
90 days ago
99.9 % uptime
Today
Standard bank Operational
90 days ago
100.0 % uptime
Today
TymeBank Operational
90 days ago
100.0 % uptime
Today
Other Operational
90 days ago
100.0 % uptime
Today
Payouts Operational
90 days ago
100.0 % uptime
Today
Default - Receiving Bank Operational
90 days ago
100.0 % uptime
Today
Instant - Receiving Bank - ABSA Operational
90 days ago
100.0 % uptime
Today
Instant - Receiving Bank - Capitec Operational
90 days ago
100.0 % uptime
Today
Instant - Receiving Bank - FNB Operational
90 days ago
100.0 % uptime
Today
Instant - Receiving Bank - Nedbank Operational
90 days ago
100.0 % uptime
Today
Instant - Receiving Bank - Standard Bank Operational
90 days ago
100.0 % uptime
Today
Instant - Receiving Bank - Tymebank Operational
90 days ago
100.0 % uptime
Today
Instant - Receiving Bank - Other Operational
90 days ago
100.0 % uptime
Today
Instant Operational
90 days ago
100.0 % uptime
Today
Pay with Crypto Operational
90 days ago
100.0 % uptime
Today
Luno Pay Operational
90 days ago
100.0 % uptime
Today
VALR Pay Operational
90 days ago
100.0 % uptime
Today
In-Person Payments Under Maintenance
90 days ago
100.0 % uptime
Today
Stitch In-Store Card Under Maintenance
90 days ago
100.0 % uptime
Today
Stitch Mobile Money Operational
90 days ago
100.0 % uptime
Today
Stitch In-Store Card: Webhooks Operational
90 days ago
100.0 % uptime
Today
Acquirer - Absa (Base24) Operational
90 days ago
100.0 % uptime
Today
Acquirer - NFS Zambia Operational
90 days ago
100.0 % uptime
Today
HSM Operational
90 days ago
100.0 % uptime
Today
Stitch Nexus Portal Operational
90 days ago
100.0 % uptime
Today
Wallets Operational
90 days ago
100.0 % uptime
Today
Apple Pay Operational
90 days ago
100.0 % uptime
Today
Google Pay Operational
90 days ago
100.0 % uptime
Today
Samsung Pay Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Production release Apr 30, 2025 06:00-06:30 SAST

Production release 30 April 2025 - No downtime expected
Posted on Apr 25, 2025 - 17:23 SAST

Eccentric Omniswitch CPT Patching Maintenance May 5, 2025 22:00 - May 6, 2025 02:00 SAST

No transaction processing impact. Transactions will be routes via Johannesburg
Posted on Apr 25, 2025 - 11:24 SAST

Eccentric Omniswitch JHB Patching Maintenance May 12, 2025 22:00 - May 13, 2025 02:00 SAST

No transaction processing impact. Transactions will be routed via Cape Town
Posted on Apr 25, 2025 - 11:25 SAST
Apr 26, 2025

No incidents reported today.

Apr 25, 2025
Investec degraded performance
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
Apr 25, 14:01 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Apr 25, 13:34 SAST
Identified - Investec is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.
Apr 25, 09:20 SAST
Instant payouts to Standard Bank degraded performance
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
Apr 25, 13:33 SAST
Monitoring - Failure rates for instant payouts to Standard Bank beneficiary accounts have decreased. We are not seeing any further degraded performance. We are continuing to monitor for any regression.
Apr 25, 09:36 SAST
Identified - Standard Bank is experiencing degraded performance. We are observing higher-than-expected failure rates for instant payouts to Standard Bank beneficiary accounts.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can keep you informed as soon as this issue is resolved and performance is optimal.
Apr 25, 08:45 SAST
Nedbank degraded performance
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
Apr 25, 13:07 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Apr 25, 12:17 SAST
Identified - Nedbank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.
Apr 25, 10:08 SAST
Nedbank issued cards degraded performance
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
Apr 25, 13:06 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Apr 25, 12:18 SAST
Identified - Nedbank is experiencing higher-than-expected failure rates for transactions using Nedbank issued cards.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can provide an update as soon as this issue is resolved and performance is optimal.
Apr 25, 10:35 SAST
Nedbank degraded performance
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
Apr 25, 03:50 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Apr 25, 03:28 SAST
Investigating - Nedbank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.
Apr 25, 03:18 SAST
Apr 24, 2025
Standard Bank degraded performance
Resolved - This incident has been resolved.
Apr 24, 14:24 SAST
Monitoring - We are monitoring the results.
Apr 24, 14:20 SAST
Investigating - Standard Bank is experiencing degraded performance. Some Pay by Bank users may experience slow response times or intermittent errors. We are observing higher-than-expected failure rates for instant payouts to Standard Bank beneficiary accounts.

We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.
Apr 24, 14:17 SAST
Apr 23, 2025
Stitch scheduled maintenance
Completed - The scheduled maintenance has been completed.
Apr 23, 01:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 00:00 SAST
Scheduled - Please note that Stitch will be undergoing scheduled maintenance from 00:00 SAST until 01:00 SAST.

During this time, we do not expect any downtime with services linked to the Stitch API.
The estimated window of maintenance will be under 60 minutes.
Apr 22, 11:42 SAST
Apr 22, 2025

No incidents reported.

Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025
Stitch scheduled maintenance
Completed - The scheduled maintenance has been completed.
Apr 18, 01:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 00:00 SAST
Scheduled - Please note that Stitch will be undergoing scheduled maintenance from 00:00 SAST until 01:00 SAST.

During this time, we do not expect any downtime with services linked to the Stitch API.
The estimated window of maintenance will be under 60 minutes.
Apr 14, 10:50 SAST
Apr 17, 2025

No incidents reported.

Apr 16, 2025
Production release
Completed - The scheduled maintenance has been completed.
Apr 16, 06:30 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 06:00 SAST
Scheduled - [EXIPAY-304] Production release 16 April 2025 - No downtime expected
Apr 13, 13:18 SAST
ABSA degraded performance
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
Apr 16, 04:17 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Apr 16, 03:37 SAST
Identified - ABSA is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.
Apr 16, 00:57 SAST
Stitch scheduled maintenance
Completed - The scheduled maintenance has been completed.
Apr 16, 01:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 00:00 SAST
Scheduled - Please note that Stitch will be undergoing scheduled maintenance from 00:00 SAST until 01:00 SAST.

During this time, we do not expect any downtime with services linked to the Stitch API.
The estimated window of maintenance will be under 60 minutes.
Apr 14, 10:49 SAST
Apr 15, 2025
Card Service Provider Degraded Performance
Resolved - This incident has been resolved.
Apr 15, 18:20 SAST
Update - We are continuing to monitor for any further issues.
Apr 14, 17:48 SAST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 14, 17:23 SAST
Identified - We identified an issue with one of our downstream service providers, resulting in a period of degraded performance that is impacting wallets transactions (ApplePay, GooglePay, SamsungPay).

Our team has contacted the provider for a better insight into the problem. We're monitoring this closely.
Stitch's core platform is fully operational and other services are unaffected.
Apr 14, 16:26 SAST
Nedbank issued cards degraded performance
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
Apr 15, 08:29 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Apr 15, 03:45 SAST
Identified - Nedbank is experiencing higher-than-expected failure rates for transactions using Nedbank issued cards.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can provide an update as soon as this issue is resolved and performance is optimal.
Apr 15, 00:06 SAST
ABSA Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Apr 15, 05:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 23:59 SAST
Scheduled - Please note that ABSA will be undergoing scheduled maintenance from 14 April 23:59 until 15 April 05:00 SAST. During this time, services linked to ABSA are anticipated to experience degraded performance. The estimated window of maintenance will be under 5 hours and 1 minute.

Stitch’s core platform remains fully operational.
Apr 11, 10:27 SAST
Apr 14, 2025
Card Service Provider Degraded Performance
Resolved - This incident has been resolved.
Apr 14, 15:58 SAST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 14, 15:30 SAST
Identified - We identified an issue with one of our downstream service providers, resulting in a period of degraded performance that is impacting cards.

Our team has contacted the provider for a better insight into the problem. We're monitoring this closely.
Stitch's core platform is fully operational and other services are unaffected.
Apr 14, 15:23 SAST
Card Service Provider Degraded Performance
Resolved - This incident has been resolved.
Apr 14, 15:20 SAST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 14, 15:07 SAST
Identified - We identified an issue with one of our downstream service providers, resulting in a period of degraded performance that is impacting cards.

Our team has contacted the provider for a better insight into the problem. We're monitoring this closely.
Stitch's core platform is fully operational and other services are unaffected.
Apr 14, 14:55 SAST
Ecentric JHB Network Maintenance
Completed - The scheduled maintenance has been completed.
Apr 14, 03:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 21:00 SAST
Scheduled - Ecentric JHB Network Maintenance
Apr 10, 15:58 SAST
Apr 13, 2025
FNB undergoing maintenance
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
Apr 13, 23:40 SAST
Monitoring - We're seeing an improvement across services related to FNB and are continuing to monitor for any degraded performance.
Apr 13, 22:46 SAST
Identified - FNB is currently undergoing maintenance.

Subsequently, online payments are temporarily degraded for FNB via Stitch services while the maintenance is underway.

Stitch’s core platform remains fully operational.
Apr 13, 20:10 SAST
FNB undergoing maintenance
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
Apr 13, 14:34 SAST
Monitoring - We're seeing an improvement across services linked to FNB and are continuing to monitor for any degraded performance.
Apr 13, 14:17 SAST
Identified - FNB is currently undergoing an unscheduled maintenance.
Apr 12, 23:22 SAST
Investigating - FNB is currently undergoing maintenance.

Subsequently, online payments are temporarily degraded for FNB via Stitch services while the maintenance is underway.

Stitch’s core platform remains fully operational.
Apr 12, 23:12 SAST
Instant payouts to Capitec degraded performance
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
Apr 13, 05:20 SAST
Monitoring - We're seeing an improvement on instant payouts to Capitec beneficiary accounts and are continuing to monitor for any degraded performance.
Apr 13, 05:09 SAST
Identified - Capitec is experiencing degraded performance. We are observing higher-than-expected failure rates for instant payouts to Capitec beneficiary accounts.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can keep you informed as soon as this issue is resolved and performance is optimal.
Apr 13, 02:11 SAST
Capitec Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Apr 13, 03:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 01:00 SAST
Scheduled - Please note that Capitec will be undergoing scheduled maintenance from 01:00 until 03:00 SAST. During this time, services linked to Capitec are anticipated to experience degraded performance. The estimated window of maintenance will be under 2 hours.

Stitch’s core platform remains fully operational.
Apr 10, 13:53 SAST
Nedbank acquiring degraded performance
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
Apr 13, 00:53 SAST
Monitoring - We're seeing an improvement across Nedbank acquiring services and are continuing to monitor for any degraded performance.
Apr 13, 00:27 SAST
Identified - We are noting higher than expected failures for card transactions on merchants using Nedbank acquiring services.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can provide an update as soon as this issue is resolved and performance is optimal.
Apr 12, 23:56 SAST
Apr 12, 2025
Capitec Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Apr 12, 02:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 01:00 SAST
Scheduled - Please note that Capitec will be undergoing scheduled maintenance from 01:00 until 02:00 SAST. During this time, services linked to Capitec are anticipated to experience intermittent degraded performance. The estimated window of maintenance will be under an hour.

Stitch’s core platform remains fully operational.
Apr 11, 17:21 SAST
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