Identified - We are experiencing an issue with the Pay by Bank channel, resulting in a period of degraded performance that is impacting Investec payments. Our team is working hard to resolve this issue and restore the service as quickly as possible.
Apr 23, 2024 - 15:14 SAST
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🌍 Stitch API
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Operational
90 days ago
99.94
% uptime
Today
🪡 Stitch Operations
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Operational
90 days ago
100.0
% uptime
Today
💰Pay
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Operational
90 days ago
99.98
% uptime
Today
Pay by Bank
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Operational
90 days ago
99.94
% uptime
Today
Pay by Card
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Operational
90 days ago
99.93
% uptime
Today
Pay by Cash
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Operational
90 days ago
100.0
% uptime
Today
Pay by ManualEFT
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Operational
90 days ago
100.0
% uptime
Today
⏱️ Debit Order
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Operational
90 days ago
100.0
% uptime
Today
🧧 Payouts
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Operational
90 days ago
100.0
% uptime
Today
Pay with Crypto
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Operational
90 days ago
100.0
% uptime
Today
Capitec Pay
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Operational
90 days ago
99.98
% uptime
Today
🏦 Bank Account Verification Service
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Operational
90 days ago
100.0
% uptime
Today
🫴 Service Providers
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Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Please note that one of our service providers will be undergoing scheduled maintenance from 22:00 until 02:00 SAST.
During this time, we do not expect issues but we will proactively monitor and notify if we identify any negative performance. The estimated window of maintenance will be under 4 hours with 60 minutes of downtime.
Please note that one of our service providers will be undergoing scheduled maintenance from 22:00 until 02:00 SAST.
During this time, we do not expect issues but we will proactively monitor and notify if we identify any negative performance. The estimated window of maintenance will be under 4 hours with 60 minutes of downtime.
Resolved -
This incident has been resolved.
Apr 26, 02:44 SAST
Monitoring -
A fix has been implemented and we are monitoring the results.
Apr 26, 02:03 SAST
Investigating -
Nedbank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.
Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.
Apr 26, 01:52 SAST
Resolved -
This incident has been resolved. We'll continue to monitor the logs for any regression.
Apr 25, 12:06 SAST
Monitoring -
We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Apr 25, 11:35 SAST
Identified -
Nedbank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.
Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.
Apr 25, 10:07 SAST
Resolved -
This incident has been resolved.
Apr 23, 16:20 SAST
Monitoring -
We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Apr 23, 15:52 SAST
Investigating -
Nedbank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.
Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.
Apr 23, 15:37 SAST
Resolved -
This incident has been resolved. We'll continue to monitor the logs for any regression.
Apr 22, 18:01 SAST
Monitoring -
We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Apr 22, 17:39 SAST
Identified -
We are experiencing an issue with Investec payments on the Pay By Bank channel, resulting in a period of degraded performance that is impacting payments. Our team is working hard to resolve this issue and restore the service as quickly as possible.
Apr 22, 16:28 SAST
Completed -
The scheduled maintenance has been completed.
Apr 21, 21:00 SAST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 14:00 SAST
Scheduled -
Please note that ABSA will be undergoing scheduled maintenance from 14:00 until 21:00 SAST. During this time, disbursements from ABSA accounts will be paused, queued and initiated after the service window. The estimated window of maintenance will be under 7 hours.
Stitch’s core platform remains fully operational and disbursements will be processed after the service window.
Apr 16, 17:44 SAST
Resolved -
This incident has been resolved.
Apr 21, 17:07 SAST
Investigating -
We are experiencing an issue with Investec payments on the Pay By Bank channel, resulting in a period of degraded performance that is impacting payments. Our team is working hard to resolve this issue and restore the service as quickly as possible.
Apr 19, 00:27 SAST
Completed -
The scheduled maintenance has been completed.
Apr 21, 02:00 SAST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 01:00 SAST
Scheduled -
Please note that Capitec will be undergoing scheduled maintenance from 01:00 until 02:00 SAST. During this time, services linked to Capitec are anticipated to experience degraded performance. The estimated window of maintenance will be under 1 hour.
Resolved -
This incident has been resolved. We'll continue to monitor the logs for any regression.
Apr 20, 04:11 SAST
Monitoring -
We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Apr 20, 04:04 SAST
Identified -
Absa Bank is experiencing degraded performance due to maintenance on their system.
Subsequently, online payments are temporarily unavailable for Absa Bank via Stitch services, but Stitch’s core platform is fully operational.
Apr 20, 00:18 SAST
Resolved -
This incident has been resolved. We'll continue to monitor the logs for any regression.
Apr 20, 04:03 SAST
Monitoring -
We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Apr 20, 02:20 SAST
Investigating -
Nedbank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.
Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.
Apr 20, 01:52 SAST
Resolved -
This incident has been resolved.
Apr 19, 07:14 SAST
Monitoring -
We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Apr 19, 02:14 SAST
Investigating -
Nedbank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.
Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.
Apr 19, 01:58 SAST
Resolved -
This incident has been resolved.
Apr 19, 07:14 SAST
Monitoring -
We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Apr 19, 02:15 SAST
Investigating -
Standard bank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.
Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.
Apr 19, 01:57 SAST
Completed -
The scheduled maintenance has been completed.
Apr 19, 02:00 SAST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 01:00 SAST
Scheduled -
Please note that Capitec will be undergoing scheduled maintenance from 01:00 until 02:00 SAST. During this time, services linked to Capitec are anticipated to experience degraded performance. The estimated window of maintenance will be under 1 hour with expected downtime to last 5 minutes.
Resolved -
This incident has been resolved.
Apr 18, 10:01 SAST
Investigating -
We are experiencing an issue with Investec payments on the Pay By Bank channel, resulting in a period of degraded performance that is impacting payments. Our team is working hard to resolve this issue and restore the service as quickly as possible.
Apr 18, 09:12 SAST
Resolved -
This incident has been resolved. We'll continue to monitor the logs for any regression.
Apr 18, 02:41 SAST
Monitoring -
We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Apr 18, 02:06 SAST
Identified -
Nedbank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.
Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.
Apr 18, 01:56 SAST
Resolved -
This incident has been resolved.
Apr 16, 12:03 SAST
Update -
We are continuing to monitor for any further issues.
Apr 16, 11:43 SAST
Monitoring -
Capitec is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.
Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.
Apr 16, 11:27 SAST
Resolved -
This incident has been resolved. We'll continue to monitor the logs for any regression.
Apr 15, 01:00 SAST
Monitoring -
We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Apr 15, 00:27 SAST
Identified -
FNB is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.
Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.
Apr 14, 21:42 SAST
Resolved -
This incident has been resolved. We'll continue to monitor the logs for any regression.
Apr 14, 14:15 SAST
Monitoring -
We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Apr 14, 07:46 SAST
Identified -
FNB is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.
Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.
Apr 13, 23:07 SAST
Resolved -
This incident has been resolved. We'll continue to monitor the logs for any regression.
Apr 14, 07:41 SAST
Monitoring -
We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Apr 14, 05:59 SAST
Identified -
Standard Bank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.
Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.
Apr 14, 03:48 SAST
Completed -
The scheduled maintenance has been completed.
Apr 12, 01:00 SAST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 00:00 SAST
Scheduled -
Please note that Stitch will be undergoing scheduled maintenance from 00:00 SAST until 01:00 SAST.
During this time, services linked to the Stitch API may experience degraded performance. The estimated window of maintenance will be under 60 minutes.
Apr 4, 15:56 SAST