This incident has been resolved. We'll continue to monitor the logs for any regression.
Posted Jul 20, 2025 - 07:07 SAST
Monitoring
We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Posted Jul 20, 2025 - 06:39 SAST
Update
FNB is experiencing higher-than-expected failure rates for transactions using FNB issued cards as well as Pay by Bank.
Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can provide an update as soon as this issue is resolved and performance is optimal.
Posted Jul 20, 2025 - 05:03 SAST
Identified
FNB is experiencing higher-than-expected failure rates for transactions using FNB issued cards.
Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can provide an update as soon as this issue is resolved and performance is optimal.
Posted Jul 20, 2025 - 01:13 SAST
This incident affected: Pay By Bank (First National Bank) and Card (Card Issuer - First National Bank).