Stitch
All Systems Operational

About This Site

Welcome to Stitch's home for reporting internal and external performance incidents. Feel free to subscribe to our updates using the button on the right.

If you have any questions or wish to report incidents, don't hesitate to contact us at support@stitch.money.

Uptime over the past 90 days. View historical uptime.
Stitch Operational
90 days ago
100.0 % uptime
Today
Stitch API ? Operational
90 days ago
100.0 % uptime
Today
Stitch Dashboard ? Operational
90 days ago
100.0 % uptime
Today
Stitch Webhooks Operational
90 days ago
100.0 % uptime
Today
Bank Account Verification Service ? Operational
90 days ago
100.0 % uptime
Today
Payins (Collect Money) ? Operational
90 days ago
99.99 % uptime
Today
Card ? Operational
90 days ago
99.99 % uptime
Today
Pay by bank ? Operational
90 days ago
100.0 % uptime
Today
Capitec Pay ? Operational
90 days ago
100.0 % uptime
Today
ABSA Pay Operational
90 days ago
100.0 % uptime
Today
Nedbank Direct EFT Operational
90 days ago
100.0 % uptime
Today
Pay with Crypto ? Operational
90 days ago
100.0 % uptime
Today
Debit Order ? Operational
90 days ago
100.0 % uptime
Today
DebiCheck Operational
90 days ago
100.0 % uptime
Today
Cash ? Operational
90 days ago
100.0 % uptime
Today
ManualEFT ? Operational
90 days ago
100.0 % uptime
Today
Payouts (Send Money) ? Operational
90 days ago
100.0 % uptime
Today
Orchestration ? Operational
90 days ago
100.0 % uptime
Today
Card Issuers Operational
90 days ago
100.0 % uptime
Today
Capitec issued cards ? Operational
90 days ago
100.0 % uptime
Today
ABSA issued cards Operational
90 days ago
100.0 % uptime
Today
Standard Bank issued cards Operational
90 days ago
100.0 % uptime
Today
Nedbank issued cards Operational
90 days ago
100.0 % uptime
Today
FNB issued cards Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Service provider scheduled maintenance Aug 4, 2024 22:00 - Aug 5, 2024 02:00 SAST
Please note that one of our service providers will be undergoing scheduled maintenance from 22:00 until 02:00 SAST.

During this time, we do not expect issues but we will proactively monitor and notify if we identify any negative performance. The estimated window of maintenance will be under 4 hours.

Stitch’s core platform remains fully operational.
Posted on Jul 24, 2024 - 08:21 SAST
Service provider scheduled maintenance Aug 11, 2024 22:00 - Aug 12, 2024 02:00 SAST
Please note that one of our service providers will be undergoing scheduled maintenance from 22:00 until 02:00 SAST.

During this time, we do not expect issues but we will proactively monitor and notify if we identify any negative performance. The estimated window of maintenance will be under 4 hours.

Stitch’s core platform remains fully operational.
Posted on Jul 23, 2024 - 09:53 SAST
Service provider scheduled maintenance Aug 24, 2024 22:00 - Aug 25, 2024 02:00 SAST
Please note that one of our service providers will be undergoing scheduled maintenance from 22:00 until 02:00 SAST.

During this time, we do not expect issues but we will proactively monitor and notify if we identify any negative performance. The estimated window of maintenance will be under 4 hours.

Stitch’s core platform remains fully operational.
Posted on Jul 25, 2024 - 14:42 SAST
Past Incidents
Jul 27, 2024
Standard bank degraded performance
Resolved - This incident has been resolved.
Jul 27, 04:05 SAST
Investigating - We are currently investigating this issue.
Jul 27, 01:42 SAST
Monitoring - We are seeing a recovery in Standard bank payments and we are currently monitoring the issue.
Jul 27, 01:05 SAST
Investigating - Standard bank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.
Jul 27, 00:43 SAST
Nedbank degraded performance
Resolved - This incident has been resolved.
Jul 27, 04:05 SAST
Monitoring - We are seeing a recovery in Nedbank payments and we are currently monitoring the issue
Jul 27, 02:20 SAST
Investigating - Nedbank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.
Jul 27, 01:57 SAST
Absa Capi RTC Emergency Maintenance
Completed - The scheduled maintenance has been completed.
Jul 27, 01:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 00:00 SAST
Scheduled - Please note that Absa will be undergoing an emergency maintenance from 00:00 until 01:00 SAST. During this time, services linked to Absa Capi RTC (disbursements/refunds) are anticipated to experience degraded performance. The estimated window of maintenance will be under 1 hour.

Stitch’s core platform remains fully operational.
Jul 26, 12:05 SAST
Jul 26, 2024
African Bank Issued Cards degraded performance
Resolved - This incident has been resolved.
Jul 26, 04:08 SAST
Monitoring - We have noticed a recovery in transactions using African Bank Issued cards and are actively monitoring the issue
Jul 26, 02:16 SAST
Investigating - We are currently experiencing higher-than-expected failure rates for transactions using African Bank Issued cards. Our team is actively investigating the issue. We apologise for any inconvenience and appreciate your patience.
Jul 26, 01:17 SAST
Nedbank degraded performance
Resolved - This incident has been resolved.
Jul 26, 03:34 SAST
Monitoring - There has been a recovery in Nedbank payments and we are closely monitoring the issue.
Jul 26, 02:24 SAST
Investigating - Nedbank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.
Jul 26, 02:00 SAST
Nedbank Issued Cards degraded performance
Resolved - This incident has been resolved.
Jul 26, 03:33 SAST
Monitoring - There has been a recovery in transactions utilising Nedbank Issued Cards and we are closely monitoring the issue.
Jul 26, 02:26 SAST
Investigating - We are currently experiencing higher-than-expected failure rates for transactions using Nedbank Issued cards. Our team is actively investigating the issue. We apologise for any inconvenience and appreciate your patience.
Jul 26, 02:09 SAST
Jul 25, 2024
African Bank Issued Cards degraded performance
Resolved - This incident has been resolved.
Jul 25, 15:18 SAST
Update - We are continuing to investigate this issue.
Jul 25, 09:30 SAST
Investigating - We are currently experiencing higher-than-expected failure rates for transactions using abil cards. Our team is actively investigating the issue. We apologize for any inconvenience and appreciate your patience.
Jul 25, 00:42 SAST
Nedbank degraded performance
Resolved - This incident has been resolved.
Jul 25, 03:32 SAST
Monitoring - We have noticed a recovery in Payments and are continuing to monitor the situation
Jul 25, 03:04 SAST
Investigating - Nedbank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.
Jul 25, 02:47 SAST
Jul 24, 2024
Instant payouts to African Bank degraded performance
Resolved - This incident has been resolved.
Jul 24, 11:16 SAST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 23, 09:13 SAST
Investigating - African Bank is experiencing degraded performance where we are observing higher-than-expected failure rates for instant payouts to African Bank beneficiary accounts.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.
Jul 22, 12:04 SAST
Standard Bank degraded performance
Resolved - This incident has been resolved.
Jul 24, 04:02 SAST
Monitoring - We are seeing a recovery in Standard Bank payments and we are monitoring the situation.
Jul 23, 18:19 SAST
Investigating - Standard Bank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.
Jul 23, 17:31 SAST
Stitch scheduled maintenance
Completed - The scheduled maintenance has been completed.
Jul 24, 01:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 00:00 SAST
Scheduled - Please note that Stitch will be undergoing scheduled maintenance from 00:00 SAST until 01:00 SAST.

During this time, services linked to the Stitch API may experience degraded performance.

The estimated window of maintenance will be under 60 minutes.
Jul 19, 15:04 SAST
Jul 23, 2024
Capitec degraded performance
Resolved - This incident has been resolved.
Jul 23, 12:37 SAST
Monitoring - Capitec is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.
Jul 23, 11:34 SAST
Nedbank degraded performance
Resolved - This incident has been resolved.
Jul 23, 09:06 SAST
Monitoring - We are seeing a recovery in Nedbank payments and are continuing to monitor the situation.
Jul 23, 02:02 SAST
Investigating - Nedbank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.
Jul 23, 01:51 SAST
Jul 22, 2024
Service provider scheduled maintenance
Completed - The scheduled maintenance has been completed.
Jul 22, 06:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 20:00 SAST
Scheduled - Please note that one of our service providers will be undergoing scheduled maintenance from 20:00 until 06:00 SAST.

During this time, we do not expect issues but we will proactively monitor and notify if we identify any negative performance. The estimated window of maintenance will be under 10 hours.

Stitch’s core platform remains fully operational.
Jul 15, 15:23 SAST
Nedbank degraded performance
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
Jul 22, 02:42 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Jul 22, 02:17 SAST
Identified - Nedbank is currently experiencing degraded performance with their platform. Some Pay by Bank and Nedbank issued card transactions may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.
Jul 22, 01:30 SAST
Standard Bank degraded performance
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
Jul 22, 02:35 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Jul 22, 01:58 SAST
Investigating - Standard Bank is currently experiencing degraded performance with their platform. Some Pay by Bank and Standard Bank issued card transactions may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.
Jul 22, 01:44 SAST
Jul 21, 2024
ABSA Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 21, 21:00 SAST
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 14:09 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 14:00 SAST
Scheduled - Please note that ABSA will be undergoing scheduled maintenance from 14:00 until 21:00 SAST. During this time, services linked to ABSA are anticipated to experience degraded performance. The estimated window of maintenance will be under 7 hours.

Stitch’s core platform remains fully operational.
Jul 16, 10:56 SAST
Capitec issued cards degraded performance
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
Jul 21, 19:54 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Jul 21, 18:50 SAST
Investigating - We are currently experiencing higher-than-expected failure rates for transactions using Capitec cards. Our team is actively investigating the issue. We apologise for any inconvenience and appreciate your patience.
Jul 21, 18:17 SAST
Capitec RTC payouts degraded performance
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
Jul 21, 19:54 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Jul 21, 19:11 SAST
Investigating - Capitec is currently experiencing degraded performance resulting in a higher-than-expected failure rates for RTC payouts to Capitec beneficiary bank accounts.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.
Jul 21, 18:52 SAST
FNB degraded performance
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
Jul 21, 09:21 SAST
Identified - FNB is currently experiencing degraded performance with their platform due to maintenance. Some Pay by Bank and FNB issued card users may experience slow response times or intermittent errors.

We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.
Jul 20, 23:07 SAST
Service provider scheduled maintenance
Completed - The scheduled maintenance has been completed.
Jul 21, 05:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 02:00 SAST
Scheduled - Please note that one of our service providers will be undergoing scheduled maintenance from 02:00 until 05:00 SAST.

During this time, we do not expect issues but we will proactively monitor and notify if we identify any negative performance. The estimated window of maintenance will be under 3 hours.

Stitch’s core platform remains fully operational.
Jul 17, 14:08 SAST
Capitec Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 21, 04:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 01:00 SAST
Scheduled - Please note that Capitec will be undergoing scheduled maintenance from 01:00 until 04:00 SAST. During this time, services linked to Capitec are anticipated to experience degraded performance. The estimated window of maintenance will be under 3 hours.

Stitch’s core platform remains fully operational.
Jul 16, 17:17 SAST
Service provider scheduled maintenance
Completed - The scheduled maintenance has been completed.
Jul 21, 03:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 02:00 SAST
Scheduled - Please note that one of our service providers will be undergoing scheduled maintenance from 02:00 until 03:00 SAST.

During this time, we do not expect issues but we will proactively monitor and notify if we identify any negative performance. The estimated window of maintenance will be under 1 hour.

Stitch’s core platform remains fully operational.
Jul 18, 17:14 SAST
ABSA Issued cards degraded performance
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
Jul 21, 02:56 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Jul 21, 01:26 SAST
Investigating - We are currently experiencing higher-than-expected failure rates for transactions using ABSA cards.

Our team is actively investigating the issue. We apologize for any inconvenience and appreciate your patience.
Jul 21, 00:03 SAST
Standard Bank degraded performance
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
Jul 21, 02:37 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Jul 21, 01:56 SAST
Investigating - Standard Bank is currently experiencing degraded performance with their platform. Some Pay by Bank and Standard Bank issued card transactions may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.
Jul 21, 01:39 SAST
Jul 20, 2024
Absa bank degraded performance
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
Jul 20, 04:04 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Jul 20, 03:35 SAST
Identified - Please note that ABSA will be undergoing scheduled maintenance until 05:00 SAST. During this time, services linked to ABSA are anticipated to experience degraded performance.

Stitch's core platform remains fully operational.
Jul 20, 02:57 SAST
Investigating - Absa bank is currently experiencing degraded performance with their platform. Some Pay by Bank and Absa issued card transactions may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.
Jul 20, 00:23 SAST
Standard Bank degraded performance
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
Jul 20, 02:47 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Jul 20, 02:20 SAST
Investigating - Standard Bank is currently experiencing degraded performance with their platform. Some Pay by Bank and Standard Bank issued card transactions may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.
Jul 20, 01:41 SAST
Nedbank degraded performance
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
Jul 20, 02:46 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Jul 20, 02:27 SAST
Investigating - Nedbank is currently experiencing degraded performance with their platform. Some Pay by Bank and Nedbank issued card transactions may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.
Jul 20, 01:48 SAST
Jul 19, 2024
Capitec payouts degraded performance
Resolved - Capitec experienced degraded performance where we are observed higher-than-expected failure rates for payouts to Capitec beneficiary bank accounts. The issue has been resolved as of 21:45 SAST.

We apologise for any inconvenience and appreciate your patience.
Jul 19, 20:30 SAST
Capitec Pay degraded performance
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
Jul 19, 15:47 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Jul 19, 13:46 SAST
Update - Capitec Pay is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.
Jul 19, 08:42 SAST
Update - We are continuing to investigate this issue.
Jul 19, 07:33 SAST
Investigating - Capitec Pay is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.
Jul 19, 07:24 SAST
Capitec RTC payouts degraded performance
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
Jul 19, 15:47 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Jul 19, 13:50 SAST
Investigating - Capitec is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.
Jul 19, 08:38 SAST
Capitec Issued Cards Degraded Performance
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
Jul 19, 15:46 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Jul 19, 13:52 SAST
Investigating - We are currently experiencing higher-than-expected failure rates for transactions using Capitec cards.

Our team is actively investigating the issue.

We apologize for any inconvenience and appreciate your patience.
Jul 19, 07:47 SAST
Standard bank degraded performance
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
Jul 19, 02:16 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Jul 19, 01:58 SAST
Identified - Standard bank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.
Jul 19, 01:53 SAST
Nedbank degraded performance
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
Jul 19, 02:15 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Jul 19, 01:58 SAST
Investigating - Nedbank is currently experiencing degraded performance with their platform. Some Pay by Bank and Nedbank issued card transactions may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.
Jul 19, 01:46 SAST
Jul 18, 2024
Standard bank degraded performance
Resolved - This incident has been resolved.
Jul 18, 02:16 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Jul 18, 01:54 SAST
Investigating - Standard bank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.
Jul 18, 01:41 SAST
Nedbank degraded performance
Resolved - This incident has been resolved.
Jul 18, 02:15 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Jul 18, 02:02 SAST
Investigating - Nedbank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.
Jul 18, 01:48 SAST
Service provider scheduled maintenance
Completed - The scheduled maintenance has been completed.
Jul 18, 01:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 00:00 SAST
Scheduled - Please note that one of our service providers will be undergoing scheduled maintenance from 00:00 until 01:00 SAST.

During this time, we do not expect issues but we will proactively monitor and notify if we identify any negative performance. The estimated window of maintenance will be under 60 minutes.

Stitch’s core platform remains fully operational.
Jul 15, 09:05 SAST
Jul 17, 2024
ABSA Issued Cards Degraded Performance
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
Jul 17, 16:56 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Jul 17, 16:51 SAST
Investigating - We are currently experiencing higher-than-expected failure rates for transactions using ABSA cards.

Our team is actively investigating the issue.

We apologize for any inconvenience and appreciate your patience.
Jul 17, 15:05 SAST
Standard bank degraded performance
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
Jul 17, 02:17 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Jul 17, 01:48 SAST
Investigating - Standard bank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.
Jul 17, 01:39 SAST
Jul 16, 2024
Capitec degraded performance
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
Jul 16, 23:50 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Jul 16, 23:24 SAST
Investigating - Capitec is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.
Jul 16, 22:55 SAST
Stitch scheduled maintenance
Completed - The scheduled maintenance has been completed.
Jul 16, 01:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 00:00 SAST
Scheduled - Please note that Stitch will be undergoing scheduled maintenance from 00:00 SAST until 01:00 SAST.
The estimated window of maintenance will be under 60 minutes.
Jul 11, 18:08 SAST
Investec degraded performance
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
Jul 16, 00:29 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Jul 15, 23:49 SAST
Investigating - Investec is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.
Jul 15, 23:11 SAST
Jul 15, 2024
Standard bank degraded performance
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
Jul 15, 23:02 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Jul 15, 22:39 SAST
Investigating - Standard bank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.
Jul 15, 21:35 SAST
FNB degraded performance
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
Jul 15, 12:33 SAST
Monitoring - FNB is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.
Jul 14, 22:55 SAST
Investec degraded performance
Resolved - This incident has been resolved.
Jul 15, 02:30 SAST
Monitoring - Investec is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.
Jul 14, 23:34 SAST
Nedbank degraded performance
Resolved - This incident has been resolved.
Jul 15, 02:28 SAST
Monitoring - Nedbank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.
Jul 15, 02:04 SAST
Service provider scheduled maintenance
Completed - The scheduled maintenance has been completed.
Jul 15, 02:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 22:00 SAST
Scheduled - Please note that one of our service providers will be undergoing scheduled maintenance from 22:00 until 02:00 SAST.

During this time, we do not expect issues but we will proactively monitor and notify if we identify any negative performance. The estimated window of maintenance will be under 240 minute.

Stitch’s core platform remains fully operational.
Jun 21, 14:36 SAST
Jul 14, 2024
Service provider degraded performance
Resolved - This incident has been resolved.
Jul 14, 19:51 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Jul 14, 19:30 SAST
Investigating - We are currently experiencing degraded performance in our services due to an issue with one of our downstream service providers, that is affecting Pay by Card.

Our team has already contacted the provider for more information on the problem. We are closely monitoring the situation.
Jul 14, 18:42 SAST
FNB degraded performance
Resolved - This incident has been resolved.
Jul 14, 16:02 SAST
Update - We have seen a recovery and this issue is now resolved
Jul 14, 15:49 SAST
Identified - FNB is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.
Jul 14, 06:22 SAST
Monitoring - FNB is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.
Jul 14, 01:12 SAST
ABSA degraded performance
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
Jul 14, 06:10 SAST
Monitoring - ABSA is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.
Jul 13, 23:30 SAST
Absa Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 14, 05:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 23:00 SAST
Scheduled - Please note that Absa will be undergoing scheduled maintenance from 23:00 on 13th July until 05:00 on 14th July SAST. During this time, disbursements can still be submitted via the API. Disbursements will be queued and resumed after the service window.

Stitch’s core platform remains fully operational.
Jul 11, 14:22 SAST
Standard Bank degraded performance
Resolved - This incident has been resolved.
Jul 14, 03:33 SAST
Monitoring - Standard Bank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.
Jul 14, 01:45 SAST
Jul 13, 2024
Service provider degraded performance
Resolved - The intermittent issue affecting RTC payouts has been resolved by BankServe.
Jul 13, 13:10 SAST
Monitoring - We are seeing payments process and are currently monitoring.
Jul 13, 12:48 SAST
Update - We are continuing to investigate this issue.
Jul 13, 11:56 SAST
Investigating - We are currently experiencing degraded performance affecting RTC payouts due to an issue with one of our downstream service providers, BankServe

Our team has already contacted the provider for more information on the problem. We are closely monitoring the situation.
Jul 13, 11:40 SAST
Standard Bank degraded performance
Resolved - This incident has been resolved.
Jul 13, 02:01 SAST
Monitoring - Standard bank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.
Jul 13, 01:37 SAST
Nedbank degraded performance
Resolved - This incident has been resolved.
Jul 13, 02:01 SAST
Monitoring - Nedbank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.
Jul 13, 01:40 SAST
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