Stitch
All Systems Operational

About This Site

Welcome to Stitch's home for reporting internal and external performance incidents. Feel free to subscribe to our updates using the button on the right.

If you have any questions or wish to report incidents, don't hesitate to contact us at support@stitch.money.

🏦 Absa Operational
90 days ago
99.95 % uptime
Today
Login Operational
90 days ago
100.0 % uptime
Today
Payments Operational
90 days ago
100.0 % uptime
Today
Financial Data Operational
90 days ago
100.0 % uptime
Today
Account Linking Operational
90 days ago
99.77 % uptime
Today
Stitch Integration Operational
90 days ago
100.0 % uptime
Today
🏦 Capitec Operational
90 days ago
99.92 % uptime
Today
Login Operational
90 days ago
99.96 % uptime
Today
Payments Operational
90 days ago
99.94 % uptime
Today
Financial Data Operational
90 days ago
99.96 % uptime
Today
Account Linking Operational
90 days ago
99.73 % uptime
Today
Stitch Integration Operational
90 days ago
100.0 % uptime
Today
🏦 FNB Operational
90 days ago
99.89 % uptime
Today
Login Operational
90 days ago
100.0 % uptime
Today
Payments Operational
90 days ago
99.69 % uptime
Today
Financial Data Operational
90 days ago
100.0 % uptime
Today
Account Linking Operational
90 days ago
99.77 % uptime
Today
Stitch Integration Operational
90 days ago
99.99 % uptime
Today
🏦 Nedbank Operational
90 days ago
99.95 % uptime
Today
Login Operational
90 days ago
100.0 % uptime
Today
Payments Operational
90 days ago
100.0 % uptime
Today
Financial Data Operational
90 days ago
100.0 % uptime
Today
Account Linking Operational
90 days ago
99.77 % uptime
Today
Stitch Integration Operational
90 days ago
100.0 % uptime
Today
🏦 Standard Bank Operational
90 days ago
99.95 % uptime
Today
Login Operational
90 days ago
100.0 % uptime
Today
Payments Operational
90 days ago
100.0 % uptime
Today
Financial Data Operational
90 days ago
100.0 % uptime
Today
Account Linking Operational
90 days ago
99.77 % uptime
Today
Stitch Integration Operational
90 days ago
100.0 % uptime
Today
CIPC Operational
90 days ago
100.0 % uptime
Today
🎁 Stitch (Other) Products Operational
90 days ago
99.93 % uptime
Today
πŸ” Business Lookup Operational
90 days ago
99.93 % uptime
Today
🏦 Bank Account Verification Service Operational
90 days ago
99.93 % uptime
Today
Datacentre and hosting ? Operational
90 days ago
99.99 % uptime
Today
🏭 Stitch Operations Operational
90 days ago
99.99 % uptime
Today
πŸ•Έ Webhook Subscriptions Operational
90 days ago
100.0 % uptime
Today
πŸ“€ Client Credential Issuance ? Operational
90 days ago
100.0 % uptime
Today
🌍 Stitch API Operational
90 days ago
99.98 % uptime
Today
Stitch Portal ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Mar 23, 2023

No incidents reported today.

Mar 22, 2023

No incidents reported.

Mar 21, 2023

No incidents reported.

Mar 20, 2023

No incidents reported.

Mar 19, 2023
Resolved - FNB is experiencing degraded performance, this is due to maintenance on their system.
Subsequently, online payments are temporarily unavailable for FNB via Stitch services, but Stitch’s core platform is fully operational.
We apologize for any inconvenience this may cause.

Mar 19, 01:00 SAST
Mar 18, 2023

No incidents reported.

Mar 17, 2023
Resolved - Incident Description
After our deployment on Friday, 17 March 2023 we started seeing a huge increase in an error reporting ids cookies required in the request.

Actions Taken
An immediate assessment of affected services and products was conducted.
Immediate measures were explored by our engineering team by adjusting how our back-end services extract the headers contained in the response from IDS (on login calls) to append to upstream requests.

Root Cause
Upgrading the node version on some of our back-end services resulted in using an upgraded implementation of the NextJs be nodejs native implementation which changed how response headers are retrieved.

Resolution
Using node-fetch instead will allow us to keep our back-end services on the same version of node as the other services.

Preventative Measures
Using node-fetch instead will allow us to keep back-end services on the same version of node as the other services without being concerned with any bugs possibly introduced by changes to NextJs’s implementation.

Conclusion
The issue resulted in some clients not being able to make any payments specifically in cases where MFA and OTPs were required. The issue has been resolved without clients reporting it although users were negatively affected.

Mar 17, 02:00 SAST
Mar 16, 2023
Resolved - This incident has been resolved.
Mar 16, 22:39 SAST
Monitoring - FNB is experiencing degraded performance, this is due to maintenance on their system.
Subsequently, online payments are temporarily unavailable for FNB via Stitch services, but Stitch’s core platform is fully operational.
We apologize for any inconvenience this may cause.

Mar 16, 19:39 SAST
Postmortem - Read details
Mar 16, 17:35 SAST
Resolved - This incident is now resolved and we apologise for any inconvenience this may have caused. All systems are back online with all features back to being fully operational.
Mar 16, 12:00 SAST
Mar 15, 2023

No incidents reported.

Mar 14, 2023

No incidents reported.

Mar 13, 2023
Postmortem - Read details
Mar 13, 13:03 SAST
Resolved - Stitch is experiencing some operational downtime. We are investigating the potential issue that may be causing any impact on our clients. We are working to identify the scope of impact and implement a solution as quickly as possible.
Mar 13, 12:25 SAST
Mar 12, 2023
Resolved - Capitec is experiencing degraded performance, this is due to their system maintenance.
Subsequently, online payments are temporarily unavailable for Capitec via Stitch services, but Stitch’s core platform is fully operational.

Mar 12, 01:00 SAST
Mar 11, 2023

No incidents reported.

Mar 10, 2023

No incidents reported.

Mar 9, 2023
Postmortem - Read details
Mar 9, 11:14 SAST
Resolved - Webhook service outage resulting in delayed webhook delivery.
Mar 9, 08:00 SAST