Stitch Status

Stitch

All Systems Operational

About This Site

Welcome to Stitch's home for reporting internal and external performance incidents. Feel free to subscribe to our updates using the button on the right.

If you have any questions or wish to report incidents, don't hesitate to contact us at support@stitch.money.

Uptime over the past 90 days. View historical uptime.

🏦 Absa Operational

90 days ago

99.95 % uptime

Today

90 days ago

100.0 % uptime

Today

Payments Operational

90 days ago

100.0 % uptime

Today

Financial Data Operational

90 days ago

100.0 % uptime

Today

Account Linking Operational

90 days ago

99.77 % uptime

Today

Stitch Integration Operational

90 days ago

100.0 % uptime

Today

🏦 Capitec Operational

90 days ago

99.92 % uptime

Today

90 days ago

99.96 % uptime

Today

Payments Operational

90 days ago

99.94 % uptime

Today

Financial Data Operational

90 days ago

99.96 % uptime

Today

Account Linking Operational

90 days ago

99.73 % uptime

Today

Stitch Integration Operational

90 days ago

100.0 % uptime

Today

🏦 FNB Operational

90 days ago

99.89 % uptime

Today

90 days ago

100.0 % uptime

Today

Payments Operational

90 days ago

99.69 % uptime

Today

Financial Data Operational

90 days ago

100.0 % uptime

Today

Account Linking Operational

90 days ago

99.77 % uptime

Today

Stitch Integration Operational

90 days ago

99.99 % uptime

Today

🏦 Nedbank Operational

90 days ago

99.95 % uptime

Today

90 days ago

100.0 % uptime

Today

Payments Operational

90 days ago

100.0 % uptime

Today

Financial Data Operational

90 days ago

100.0 % uptime

Today

Account Linking Operational

90 days ago

99.77 % uptime

Today

Stitch Integration Operational

90 days ago

100.0 % uptime

Today

🏦 Standard Bank Operational

90 days ago

99.95 % uptime

Today

90 days ago

100.0 % uptime

Today

Payments Operational

90 days ago

100.0 % uptime

Today

Financial Data Operational

90 days ago

100.0 % uptime

Today

Account Linking Operational

90 days ago

99.77 % uptime

Today

Stitch Integration Operational

90 days ago

100.0 % uptime

Today

CIPC Operational

90 days ago

100.0 % uptime

Today

🎁 Stitch (Other) Products Operational

90 days ago

99.93 % uptime

Today

🔍 Business Lookup Operational

90 days ago

99.93 % uptime

Today

🏦 Bank Account Verification Service Operational

90 days ago

99.93 % uptime

Today

Datacentre and hosting Operational

90 days ago

99.99 % uptime

Today

🏭 Stitch Operations Operational

90 days ago

99.99 % uptime

Today

🕸 Webhook Subscriptions Operational

90 days ago

100.0 % uptime

Today

📤 Client Credential Issuance Operational

90 days ago

100.0 % uptime

Today

🌍 Stitch API Operational

90 days ago

99.98 % uptime

Today

Stitch Portal Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 23, 2023

No incidents reported today.

Mar 22, 2023

No incidents reported.

Mar 21, 2023

No incidents reported.

Mar 20, 2023

No incidents reported.

Mar 19, 2023

FNB - Temporarily Unavailable

Resolved - FNB is experiencing degraded performance, this is due to maintenance on their system.
Subsequently, online payments are temporarily unavailable for FNB via Stitch services, but Stitch’s core platform is fully operational.
We apologize for any inconvenience this may cause.
Mar 19, 01:00 SAST

Mar 18, 2023

No incidents reported.

Mar 17, 2023

Stitch IDS cookies required in request

Resolved - Incident Description
After our deployment on Friday, 17 March 2023 we started seeing a huge increase in an error reporting ids cookies required in the request.

Actions Taken
An immediate assessment of affected services and products was conducted.
Immediate measures were explored by our engineering team by adjusting how our back-end services extract the headers contained in the response from IDS (on login calls) to append to upstream requests.

Root Cause
Upgrading the node version on some of our back-end services resulted in using an upgraded implementation of the NextJs be nodejs native implementation which changed how response headers are retrieved.

Resolution
Using node-fetch instead will allow us to keep our back-end services on the same version of node as the other services.

Preventative Measures
Using node-fetch instead will allow us to keep back-end services on the same version of node as the other services without being concerned with any bugs possibly introduced by changes to NextJs’s implementation.

Conclusion
The issue resulted in some clients not being able to make any payments specifically in cases where MFA and OTPs were required. The issue has been resolved without clients reporting it although users were negatively affected.
Mar 17, 02:00 SAST

Mar 16, 2023

FNB is down for maintenance

Resolved - This incident has been resolved.
Mar 16, 22:39 SAST

Monitoring - FNB is experiencing degraded performance, this is due to maintenance on their system.
Subsequently, online payments are temporarily unavailable for FNB via Stitch services, but Stitch’s core platform is fully operational.
We apologize for any inconvenience this may cause.
Mar 16, 19:39 SAST

Stitch Expired Payment Webhooks delay due to Degraded Microsoft Azure Redis Infra

Postmortem - Read details
Mar 16, 17:35 SAST

Resolved - This incident is now resolved and we apologise for any inconvenience this may have caused. All systems are back online with all features back to being fully operational.
Mar 16, 12:00 SAST

Mar 15, 2023

No incidents reported.

Mar 14, 2023

No incidents reported.

Mar 13, 2023

Stitch is experiencing some intermittent issues on the API

Postmortem - Read details
Mar 13, 13:03 SAST

Resolved - Stitch is experiencing some operational downtime. We are investigating the potential issue that may be causing any impact on our clients. We are working to identify the scope of impact and implement a solution as quickly as possible.
Mar 13, 12:25 SAST

Mar 12, 2023

Capitec - Temporarily Unavailable

Resolved - Capitec is experiencing degraded performance, this is due to their system maintenance.
Subsequently, online payments are temporarily unavailable for Capitec via Stitch services, but Stitch’s core platform is fully operational.
Mar 12, 01:00 SAST

Mar 11, 2023

No incidents reported.

Mar 10, 2023

No incidents reported.

Mar 9, 2023

Webhook Delivery

Postmortem - Read details
Mar 9, 11:14 SAST

Resolved - Webhook service outage resulting in delayed webhook delivery.
Mar 9, 08:00 SAST

About This Site

Related