Stitch
Update - We are continuing to investigate this issue.
May 15, 2024 - 10:48 SAST
Investigating - We are currently experiencing degraded performance in our services, Pay by Crypto, due to an issue with one of our downstream service providers, Binance Pay.

Our team has already contacted the provider for more information on the problem. We are closely monitoring the situation.

May 15, 2024 - 10:43 SAST

About This Site

Welcome to Stitch's home for reporting internal and external performance incidents. Feel free to subscribe to our updates using the button on the right.

If you have any questions or wish to report incidents, don't hesitate to contact us at support@stitch.money.

🌍 Stitch API ? Operational
90 days ago
99.94 % uptime
Today
🪡 Stitch Operations ? Operational
90 days ago
100.0 % uptime
Today
💰Pay ? Degraded Performance
90 days ago
99.98 % uptime
Today
Pay by Bank ? Operational
90 days ago
99.94 % uptime
Today
Pay by Card ? Operational
90 days ago
99.93 % uptime
Today
Pay by Cash ? Operational
90 days ago
100.0 % uptime
Today
Pay by ManualEFT ? Operational
90 days ago
100.0 % uptime
Today
⏱️ Debit Order ? Operational
90 days ago
100.0 % uptime
Today
🧧 Payouts ? Operational
90 days ago
100.0 % uptime
Today
Pay with Crypto ? Degraded Performance
90 days ago
100.0 % uptime
Today
Capitec Pay ? Under Maintenance
90 days ago
99.99 % uptime
Today
🏦 Bank Account Verification Service ? Operational
90 days ago
100.0 % uptime
Today
🫴 Service Providers ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Capitec Scheduled Maintenance May 31, 2024 01:00-01:30 SAST
Update - Please note that Capitec will be undergoing scheduled maintenance from 01:00 until 01:30 SAST.

During this time, services linked to Capitec are anticipated to experience degraded performance.

The estimated window of maintenance will be under 30 Minutes.

Stitch’s core platform remains fully operational.

May 30, 2024 - 15:02 SAST
Update - We will be undergoing scheduled maintenance during this time.
May 30, 2024 - 15:01 SAST
Scheduled - Please note that Capitec will be undergoing scheduled maintenance from 01:00 until 01:30 SAST.

During this time, services linked to Capitec are anticipated to experience degraded performance.

The estimated window of maintenance will be under 30 Minutes.

Stitch’s core platform remains fully operational.

May 30, 2024 - 10:19 SAST
Service provider scheduled maintenance Jun 12, 2024 22:00 - Jun 13, 2024 02:00 SAST
Please note that one of our service providers will be undergoing scheduled maintenance from 22:00 until 02:00 SAST.

During this time, we do not expect issues but we will proactively monitor and notify if we identify any negative performance.

The estimated window of maintenance will be 4 hours.

Stitch’s core platform remains fully operational.

Posted on May 22, 2024 - 13:50 SAST
Service provider scheduled maintenance Jun 18, 2024 22:00 - Jun 19, 2024 02:00 SAST
Please note that one of our service providers will be undergoing scheduled maintenance from 22:00 until 02:00 SAST.

During this time, we do not expect issues but we will proactively monitor and notify if we identify any negative performance.

The estimated window of maintenance will be 4 hours with expected downtime of 60 min.

Stitch’s core platform remains fully operational.

Posted on May 22, 2024 - 13:34 SAST
Past Incidents
May 30, 2024
Resolved - This incident has been resolved.
May 30, 03:59 SAST
Monitoring - A fix has been implemented and we are monitoring the results.
May 30, 02:36 SAST
Investigating - Nedbank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

May 30, 01:51 SAST
May 29, 2024
Completed - The scheduled maintenance has been completed.
May 29, 03:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 01:00 SAST
Scheduled - Please note that Capitec will be undergoing scheduled maintenance from 01:00 until 03:00 SAST. During this time, services linked to Capitec are anticipated to experience degraded performance. The estimated window of maintenance will be under 2 hours.

Stitch’s core platform remains fully operational.

May 28, 19:07 SAST
May 28, 2024
Completed - The scheduled maintenance has been completed.
May 28, 01:30 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 01:00 SAST
Scheduled - Please note that Capitec will be undergoing scheduled maintenance from 01:00 until 01:30 SAST.

During this time, services linked to Capitec are anticipated to experience degraded performance.

The estimated window of maintenance will be under 30 minutes.

Stitch’s core platform remains fully operational.

May 27, 15:49 SAST
May 27, 2024
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
May 27, 13:28 SAST
Update - We are continuing to monitor for any further issues.
May 27, 08:00 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
May 27, 02:45 SAST
Investigating - FNB is currently undergoing maintenance.

Subsequently, online payments are temporarily degraded for via Stitch services while the maintenance is underway.

Stitch’s core platform remains fully operational.

May 26, 19:20 SAST
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
May 27, 02:33 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
May 27, 02:11 SAST
Investigating - Nedbank is currently undergoing maintenance.

Subsequently, online payments are temporarily degraded for via Stitch services while the maintenance is underway.

Stitch’s core platform remains fully operational.

May 27, 01:45 SAST
May 26, 2024
Completed - The scheduled maintenance has been completed.
May 26, 21:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 14:00 SAST
Scheduled - Please note that ABSA will be undergoing scheduled maintenance from 14:00 until 21:00 SAST.

During this time, services linked to ABSA are anticipated to experience degraded performance.

Disbursements submitted during this time will be queued and processed after the maintenance period.

The estimated window of maintenance will be 7 hours.

Stitch’s core platform remains fully operational.

May 24, 11:32 SAST
Resolved - This incident has been resolved.
May 26, 09:45 SAST
Identified - FNB is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

May 26, 03:33 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
May 26, 03:17 SAST
Investigating - FNB is currently undergoing maintenance.

Subsequently, online payments are temporarily degraded for via Stitch services while the maintenance is underway.

Stitch’s core platform remains fully operational.

May 26, 00:14 SAST
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
May 26, 02:13 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
May 26, 01:59 SAST
Investigating - Standard Bank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

May 26, 01:42 SAST
May 25, 2024
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
May 25, 02:45 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
May 25, 02:08 SAST
Investigating - Standard Bank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

May 25, 01:41 SAST
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
May 25, 02:44 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
May 25, 02:26 SAST
Investigating - Nedbank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

May 25, 02:00 SAST
May 24, 2024
Resolved - Capitec experienced degraded performance with their platform between 18:18 and 18:26 SAST. Some Pay by Bank users may have experienced slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients should there be any further issues.

May 24, 18:00 SAST
Resolved - This incident has been resolved.
May 24, 17:25 SAST
Investigating - Investec is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

May 24, 07:34 SAST
Resolved - This incident has been resolved.
May 24, 14:56 SAST
Identified - We are currently experiencing degraded performance in our services due to an issue with one of our downstream service providers.

Our team has already contacted the provider for more information on the problem.

We are closely monitoring the situation.

Stitch's core platform remains fully operational.

May 24, 12:04 SAST
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
May 24, 03:40 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
May 24, 02:31 SAST
Investigating - Nedbank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

May 24, 02:12 SAST
Completed - The scheduled maintenance has been completed.
May 24, 01:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 00:00 SAST
Scheduled - Please note that Stitch will be undergoing scheduled maintenance from 00:00 SAST until 01:00 SAST.

During this time, services linked to the Stitch API may experience degraded performance.
The estimated window of maintenance will be under 60 minutes.

May 21, 00:00 SAST
May 23, 2024
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
May 23, 03:21 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
May 23, 01:58 SAST
Investigating - Standard Bank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

May 23, 01:42 SAST
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
May 23, 03:21 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
May 23, 02:03 SAST
Investigating - Nedbank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

May 23, 01:51 SAST
May 22, 2024
Resolved - This incident has been resolved.
May 22, 08:42 SAST
Investigating - Nedbank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

May 22, 01:51 SAST
Completed - The scheduled maintenance has been completed.
May 22, 02:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 01:00 SAST
Scheduled - Please note that Capitec will be undergoing scheduled maintenance from 01:00 until 02:30 SAST. During this time, services linked to Capitec are anticipated to experience degraded performance. The estimated window of maintenance will be under 90 minutes.

Stitch’s core platform remains fully operational.

May 21, 15:41 SAST
May 21, 2024
Completed - The scheduled maintenance has been completed.
May 21, 01:30 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 01:00 SAST
Scheduled - Please note that Capitec will be undergoing scheduled maintenance from 01:00 until 01:30 SAST. During this time, services linked to Capitec are anticipated to experience degraded performance. The estimated window of maintenance will be under 30 minutes.

Stitch’s core platform remains fully operational.

May 20, 16:13 SAST
May 20, 2024
Resolved - This incident has been resolved.
May 20, 07:48 SAST
Identified - We are experiencing an issue with the Pay by Bank channel, resulting in a period of degraded performance that is impacting Investec payments. Our team is working hard to resolve this issue and restore the service as quickly as possible.
Apr 23, 15:14 SAST
Resolved - This incident has been resolved.
May 20, 06:54 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
May 20, 06:24 SAST
Investigating - Standard Bank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

May 20, 05:22 SAST
Resolved - This incident has been resolved.
May 20, 05:07 SAST
Monitoring - A fix has been implemented and we are monitoring the results.
May 20, 01:40 SAST
Investigating - Capitec is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

May 20, 01:30 SAST
May 19, 2024
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
May 19, 15:37 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
May 19, 12:13 SAST
Investigating - We are currently experiencing degraded performance in our services due to an issue with one of our downstream service providers and as a result some users may experience degraded performance on our Pay by Card feature.

Our team has already contacted the provider for more information on the problem. We are closely monitoring the situation.

May 19, 03:59 SAST
Resolved - We have seen a full recovery following the FNB maintenance. We'll continue to monitor the logs for any regression.
May 19, 15:36 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
May 19, 12:14 SAST
Investigating - FNB is currently undergoing maintenance.

Subsequently, online payments are temporarily degraded for FNB via Stitch services while the maintenance is underway.

Stitch’s core platform remains fully operational.

May 18, 23:20 SAST
Completed - The scheduled maintenance has been completed.
May 19, 12:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 05:00 SAST
Scheduled - Please note that Absa will be undergoing scheduled maintenance from 05:00 until 12:00 SAST. No downtime is expected during this period. The estimated window of maintenance will be under 7 hours.

Stitch's core platform remains fully operational.

May 17, 14:19 SAST
May 18, 2024
Resolved - This incident has been resolved.
May 18, 06:49 SAST
Monitoring - A fix has been implemented and we are monitoring the results.
May 18, 03:34 SAST
Investigating - Absa is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

May 18, 00:17 SAST
May 17, 2024
Resolved - This incident has been resolved.
May 17, 15:13 SAST
Investigating - We are currently experiencing degraded performance in our services due to an issue with one of our downstream 3Ds service providers.

Our team has already contacted the provider for more information on the problem. We are closely monitoring the situation.

May 17, 13:00 SAST
May 16, 2024
Resolved - This incident has been resolved.
May 16, 02:33 SAST
Monitoring - A fix has been implemented and we are monitoring the results.
May 16, 02:05 SAST
Investigating - Nedbank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

May 16, 01:51 SAST
Completed - The scheduled maintenance has been completed.
May 16, 02:30 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 01:00 SAST
Scheduled - Please note that Capitec will be undergoing scheduled maintenance from 01:00 until 02:30 SAST. During this time, services linked to Capitec are anticipated to experience degraded performance. The estimated window of maintenance will be under 1 hour 30 minutes.

Stitch’s core platform remains fully operational.

May 15, 16:16 SAST