Stitch

All Systems Operational

About This Site

Welcome to Stitch's home for reporting internal and external performance incidents. Feel free to subscribe to our updates using the button on the right.

If you have any questions or wish to report incidents, don't hesitate to contact us at support@stitch.money.

Stitch Operational
90 days ago
100.0 % uptime
Today
Stitch API ? Operational
90 days ago
100.0 % uptime
Today
Stitch Dashboard ? Operational
90 days ago
100.0 % uptime
Today
Stitch Webhooks Operational
90 days ago
100.0 % uptime
Today
Bank Account Verification Service ? Operational
90 days ago
100.0 % uptime
Today
Stitch Card Operational
90 days ago
100.0 % uptime
Today
Card Operational
90 days ago
100.0 % uptime
Today
Acquirer - ABSA Operational
90 days ago
100.0 % uptime
Today
Acquirer - First National Bank Operational
90 days ago
100.0 % uptime
Today
Acquirer - Nedbank Operational
90 days ago
100.0 % uptime
Today
Acquirer - Standard Bank Operational
90 days ago
100.0 % uptime
Today
Acquirer - Other Operational
90 days ago
100.0 % uptime
Today
Service provider Operational
90 days ago
100.0 % uptime
Today
3DS provider Operational
90 days ago
100.0 % uptime
Today
Card Issuer - ABSA Operational
90 days ago
100.0 % uptime
Today
Card Issuer - Capitec ? Operational
90 days ago
100.0 % uptime
Today
Card Issuer - Discovery Operational
90 days ago
100.0 % uptime
Today
Card Issuer - Nedbank Operational
90 days ago
100.0 % uptime
Today
Card Issuer - First National Bank Operational
90 days ago
100.0 % uptime
Today
Card Issuer - Standard Bank Operational
90 days ago
100.0 % uptime
Today
Card Issuer - TymeBank Operational
90 days ago
100.0 % uptime
Today
Card Issuer - Other Operational
90 days ago
100.0 % uptime
Today
Card Issuer - Investec Operational
90 days ago
100.0 % uptime
Today
Card Issuer - Discovery Operational
90 days ago
100.0 % uptime
Today
Debits Operational
90 days ago
100.0 % uptime
Today
DebiCheck Operational
90 days ago
100.0 % uptime
Today
Debit Order ? Operational
90 days ago
100.0 % uptime
Today
Pay By Bank Operational
90 days ago
99.99 % uptime
Today
ABSA Operational
90 days ago
100.0 % uptime
Today
ABSA Pay Operational
90 days ago
100.0 % uptime
Today
Capitec Pay ? Operational
90 days ago
100.0 % uptime
Today
Discovery (in maintenance) Operational
90 days ago
100.0 % uptime
Today
First National Bank Operational
90 days ago
100.0 % uptime
Today
Investec Operational
90 days ago
100.0 % uptime
Today
Nedbank Operational
90 days ago
99.9 % uptime
Today
Standard bank Operational
90 days ago
100.0 % uptime
Today
TymeBank Operational
90 days ago
100.0 % uptime
Today
Other Operational
90 days ago
100.0 % uptime
Today
Payouts Operational
90 days ago
100.0 % uptime
Today
Default - Receiving Bank Operational
90 days ago
100.0 % uptime
Today
Instant - Receiving Bank - ABSA Operational
90 days ago
100.0 % uptime
Today
Instant - Receiving Bank - Capitec Operational
90 days ago
100.0 % uptime
Today
Instant - Receiving Bank - FNB Operational
90 days ago
100.0 % uptime
Today
Instant - Receiving Bank - Nedbank Operational
90 days ago
100.0 % uptime
Today
Instant - Receiving Bank - Standard Bank Operational
90 days ago
100.0 % uptime
Today
Instant - Receiving Bank - Tymebank Operational
90 days ago
100.0 % uptime
Today
Instant - Receiving Bank - Other Operational
90 days ago
100.0 % uptime
Today
Instant Operational
90 days ago
100.0 % uptime
Today
Pay with Crypto Operational
90 days ago
100.0 % uptime
Today
Luno Pay Operational
90 days ago
100.0 % uptime
Today
VALR Pay Operational
90 days ago
100.0 % uptime
Today
In-Person Payments Operational
90 days ago
100.0 % uptime
Today
Stitch In-Store Card Operational
90 days ago
100.0 % uptime
Today
Stitch Mobile Money Operational
90 days ago
100.0 % uptime
Today
Stitch In-Store Card: Webhooks Operational
90 days ago
100.0 % uptime
Today
Acquirer - Absa (Base24) Operational
90 days ago
100.0 % uptime
Today
Acquirer - NFS Zambia Operational
90 days ago
100.0 % uptime
Today
HSM Operational
90 days ago
100.0 % uptime
Today
Stitch Nexus Portal Operational
90 days ago
100.0 % uptime
Today
Wallets Operational
90 days ago
100.0 % uptime
Today
Apple Pay Operational
90 days ago
100.0 % uptime
Today
Google Pay Operational
90 days ago
100.0 % uptime
Today
Samsung Pay Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
May 23, 2025
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
May 23, 01:16 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
May 23, 00:44 SAST
Identified - Standard bank is experiencing degraded performance. We are observing higher-than-expected failure rates for instant payouts to Standard bank beneficiary accounts.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can keep you informed as soon as this issue is resolved and performance is optimal.

May 23, 00:28 SAST
Completed - The scheduled maintenance has been completed.
May 23, 01:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 00:00 SAST
Scheduled - Please note that Stitch will be undergoing scheduled maintenance from 00:00 SAST until 01:00 SAST.

During this time, we do not expect any downtime with services linked to the Stitch API.
The estimated window of maintenance will be under 60 minutes.

May 20, 11:17 SAST
May 22, 2025
Completed - The scheduled maintenance has been completed.
May 22, 02:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 01:00 SAST
Scheduled - Please note that Capitec will be undergoing scheduled maintenance from 01:00 until 02:00 SAST. During this time, services linked to Capitec are anticipated to experience degraded performance. The estimated window of maintenance will be under 60 minutes.

Stitch’s core platform remains fully operational.

May 21, 22:30 SAST
May 21, 2025
Resolved - Performance on ABSA has returned to expected levels. We'll continue to monitor the logs for any regression.
May 21, 14:58 SAST
Monitoring - We're seeing an improvement from ABSA are continuing to monitor for any degraded performance.
May 21, 14:34 SAST
Identified - ABSA is experiencing higher-than-expected failure rates for transactions using ABSA issued cards.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can provide an update as soon as this issue is resolved and performance is optimal.

May 21, 13:09 SAST
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
May 21, 05:56 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
May 21, 05:17 SAST
Identified - Nedbank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

May 21, 04:54 SAST
Completed - The scheduled maintenance has been completed.
May 21, 01:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 00:00 SAST
Scheduled - Please note that Stitch will be undergoing scheduled maintenance from 00:00 SAST until 01:00 SAST.

During this time, we do not expect any downtime with services linked to the Stitch API.
The estimated window of maintenance will be under 60 minutes.

May 19, 09:10 SAST
May 20, 2025

No incidents reported.

May 19, 2025
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
May 19, 02:48 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
May 19, 02:10 SAST
Investigating - FNB is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

May 19, 01:17 SAST
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
May 19, 02:03 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
May 19, 01:56 SAST
Investigating - Standard bank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

May 19, 01:40 SAST
May 18, 2025
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
May 18, 06:31 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
May 18, 05:37 SAST
Investigating - FNB is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

May 18, 05:22 SAST
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
May 18, 02:31 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
May 18, 02:02 SAST
Investigating - FNB is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors including FNB issued Cards.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

May 18, 00:13 SAST
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
May 18, 02:31 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
May 18, 02:04 SAST
Identified - Once again, ABSA is experiencing higher-than-expected failure rates for transactions using ABSA issued cards.
May 18, 00:51 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
May 18, 00:17 SAST
Identified - ABSA is experiencing higher-than-expected failure rates for transactions using ABSA issued cards.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can provide an update as soon as this issue is resolved and performance is optimal.

May 18, 00:03 SAST
Completed - The scheduled maintenance has been completed.
May 18, 02:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 01:00 SAST
Scheduled - Please note that Capitec will be undergoing scheduled maintenance from 01:00 until 02:00 SAST. During this time, services linked to Capitec are anticipated to experience degraded performance. The estimated window of maintenance will be under 1 hour.

Stitch’s core platform remains fully operational.

May 15, 15:38 SAST
May 17, 2025
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
May 17, 10:37 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
May 17, 10:00 SAST
Identified - Capitec is currently experiencing degraded performance. Users may experience failure to make Capitec payments.

Capitec is working to resolve and bring all services back online.

May 17, 09:14 SAST
Investigating - Capitec is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

May 17, 09:00 SAST
May 16, 2025
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
May 16, 23:14 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
May 16, 22:55 SAST
Investigating - Standard bank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors including Standard bank issued cards.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

May 16, 22:24 SAST
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
May 16, 00:30 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
May 15, 23:54 SAST
Identified - We’re once again seeing degraded performance on Capitec. We’re actively monitoring and will update you as soon as we start seeing an improvement again.
May 15, 23:20 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
May 15, 23:11 SAST
Investigating - Capitec is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

May 15, 22:29 SAST
May 15, 2025
Completed - The scheduled maintenance has been completed.
May 15, 23:31 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 23:01 SAST
Scheduled - Planned maintenance with no expected downtime.
May 14, 22:22 SAST
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
May 15, 15:57 SAST
Monitoring - A workaround has been implemented and SMS and email receipts should now be flowing smoothly again for all customers.

We’ll continue to monitor the situation closely.

May 14, 08:51 SAST
Update - We are continuing to work on a fix for this issue.
May 14, 08:49 SAST
Identified - SMS and Email functionality on the Nexus portal is currently degraded, affecting the ability to send SMS or email receipts to cardholders.

The issue began at 1:41 AM, with the last successful SMS sent at 1:54 AM.

May 14, 07:12 SAST
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
May 15, 15:52 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
May 15, 07:38 SAST
Identified - We are seeing degraded performance again on Standard bank with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

May 15, 06:50 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
May 15, 06:35 SAST
Identified - We are seeing degraded performance again on Standard bank with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

May 15, 05:03 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
May 15, 04:36 SAST
Investigating - Standard bank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

May 15, 01:25 SAST
May 14, 2025
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
May 14, 19:16 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
May 14, 18:51 SAST
Identified - Standard Bank is experiencing higher-than-expected failure rates for transactions using Standard Bank issued cards.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can provide an update as soon as this issue is resolved and performance is optimal.

May 14, 16:49 SAST
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
May 14, 11:20 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
May 14, 10:43 SAST
Investigating - We are experiencing an issue with the pay by bank payments on Investec bank, resulting in a period of degraded performance that is impacting our services. Our team is working hard to resolve this issue and restore the service as quickly as possible.
May 14, 08:24 SAST
Completed - The scheduled maintenance has been completed.
May 14, 07:01 SAST
Update - Scheduled maintenance is still in progress. SMS and Email functionality on the Nexus portal is currently degraded, affecting the ability to send SMS or email receipts to cardholders.

The issue began at 1:41 AM, with the last successful SMS sent at 1:54 AM.

May 14, 07:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 06:01 SAST
Scheduled - Planned maintenance with no expected downtime.
May 12, 10:30 SAST
Completed - The scheduled maintenance has been completed.
May 14, 06:31 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 06:01 SAST
Scheduled - Production release 14 May 2025 - No downtime expected
May 10, 15:38 SAST
Completed - The scheduled maintenance has been completed.
May 14, 01:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 00:00 SAST
Scheduled - Please note that Stitch will be undergoing scheduled maintenance from 00:00 SAST until 01:00 SAST.

During this time, we do not expect any downtime with services linked to the Stitch API.
The estimated window of maintenance will be under 60 minutes.

May 13, 12:05 SAST
May 13, 2025
Completed - The scheduled maintenance has been completed.
May 13, 02:01 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 22:01 SAST
Scheduled - No transaction processing impact. Transactions will be routed via Cape Town
Apr 25, 11:25 SAST
May 12, 2025
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
May 12, 03:04 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
May 12, 02:37 SAST
Identified - Capitec is experiencing degraded performance. We are observing higher-than-expected failure rates for instant payouts to Capitec beneficiary accounts.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can keep you informed as soon as this issue is resolved and performance is optimal.

May 12, 00:38 SAST
May 11, 2025
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
May 11, 04:30 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
May 11, 04:07 SAST
Identified - Nedbank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

May 11, 03:26 SAST
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
May 11, 02:14 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
May 11, 01:58 SAST
Identified - ABSA is experiencing higher-than-expected failure rates for transactions using ABSA issued cards.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can provide an update as soon as this issue is resolved and performance is optimal.

May 11, 01:03 SAST
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
May 11, 01:18 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
May 11, 01:09 SAST
Identified - Standard Bank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

May 11, 00:30 SAST
May 10, 2025
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
May 10, 04:03 SAST
Monitoring - Nedbank issued cards are showing significant improvement, we will continue to closely monitor performance to ensure stability.
May 10, 03:51 SAST
Identified - Nedbank is experiencing higher-than-expected failure rates for transactions using Nedbank issued cards.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can provide an update as soon as this issue is resolved and performance is optimal.

May 10, 03:29 SAST
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
May 10, 01:34 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
May 10, 01:15 SAST
Identified - Nedbank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

May 9, 23:47 SAST
May 9, 2025
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
May 9, 02:36 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
May 9, 02:18 SAST
Identified - Standard Bank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

May 9, 01:50 SAST
Completed - The scheduled maintenance has been completed.
May 9, 01:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 00:00 SAST
Scheduled - Please note that Stitch will be undergoing scheduled maintenance from 00:00 SAST until 01:00 SAST.

During this time, services linked to the Stitch API may experience degraded performance.
The estimated window of maintenance will be under 60 minutes.

May 6, 10:40 SAST