Stitch
All Systems Operational

About This Site

Welcome to Stitch's home for reporting internal and external performance incidents. Feel free to subscribe to our updates using the button on the right.

If you have any questions or wish to report incidents, don't hesitate to contact us at support@stitch.money.

🌍 Stitch API ? Operational
90 days ago
100.0 % uptime
Today
🪡 Stitch Operations ? Operational
90 days ago
100.0 % uptime
Today
💰Pay ? Operational
90 days ago
99.99 % uptime
Today
Pay by Bank ? Operational
90 days ago
100.0 % uptime
Today
Pay by Card ? Operational
90 days ago
99.98 % uptime
Today
Pay by Cash ? Operational
90 days ago
100.0 % uptime
Today
Pay by ManualEFT ? Operational
90 days ago
100.0 % uptime
Today
⏱️ Debit Order ? Operational
90 days ago
100.0 % uptime
Today
🧧 Payouts ? Operational
90 days ago
100.0 % uptime
Today
Pay with Crypto ? Operational
90 days ago
100.0 % uptime
Today
Capitec Pay ? Operational
90 days ago
99.99 % uptime
Today
🏦 Bank Account Verification Service ? Operational
90 days ago
100.0 % uptime
Today
🫴 Service Providers ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
ABSA Scheduled Maintenance Jun 23, 2024 05:00-12:00 SAST
Please note that ABSA will be undergoing scheduled maintenance from 5:00 until 12:00 SAST. During this time, services linked to are anticipated to experience degraded performance. The estimated window of maintenance will be under 7 hours.

Stitch’s core platform remains fully operational.

Posted on Jun 21, 2024 - 16:45 SAST
ABSA Scheduled Maintenance Jun 23, 2024 14:00-21:00 SAST
Please note that ABSA will be undergoing scheduled maintenance from 14:00 until 21:00 SAST. During this time, services linked to ABSA are anticipated to experience degraded performance. The estimated window of maintenance will be under 7 hours.

Stitch’s core platform remains fully operational.

Posted on Jun 21, 2024 - 11:26 SAST
Service provider scheduled maintenance Jun 23, 2024 20:00-23:00 SAST
Please note that one of our service providers will be undergoing scheduled maintenance from 20:00 until 23:00 SAST.

Our Pay by Card service may experience degraded performance during this time. The estimated window of maintenance will be under 3 hours.

Stitch’s core platform remains fully operational.

Posted on Jun 11, 2024 - 16:43 SAST
Service provider scheduled maintenance Jul 14, 2024 22:00 - Jul 15, 2024 02:00 SAST
Please note that one of our service providers will be undergoing scheduled maintenance from 22:00 until 02:00 SAST.

During this time, we do not expect issues but we will proactively monitor and notify if we identify any negative performance. The estimated window of maintenance will be under 240 minute.

Stitch’s core platform remains fully operational.

Posted on Jun 21, 2024 - 14:36 SAST
Past Incidents
Jun 22, 2024

No incidents reported today.

Jun 21, 2024
Resolved - This incident has been resolved.
Jun 21, 03:43 SAST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 21, 01:45 SAST
Investigating - Capitec is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

Jun 20, 23:49 SAST
Jun 20, 2024
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
Jun 20, 13:11 SAST
Investigating - Capitec is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

Jun 20, 12:48 SAST
Resolved - This incident has been resolved.
Jun 20, 01:30 SAST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 20, 01:07 SAST
Investigating - Investec is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

Jun 19, 23:10 SAST
Jun 19, 2024
Completed - The scheduled maintenance has been completed.
Jun 19, 22:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 21:00 SAST
Scheduled - Please note that one of our service providers will be undergoing scheduled maintenance from 21:00 until 22:00 SAST.

During this time, we do not expect issues but we will proactively monitor and notify if we identify any negative performance. The estimated window of maintenance will be under 60 minutes.

Stitch’s core platform remains fully operational.

Jun 19, 16:26 SAST
Completed - The scheduled maintenance has been completed.
Jun 19, 02:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 22:00 SAST
Scheduled - Please note that one of our service providers will be undergoing scheduled maintenance from 22:00 until 02:00 SAST.

During this time, we do not expect issues but we will proactively monitor and notify if we identify any negative performance.

The estimated window of maintenance will be 4 hours with expected downtime of 60 min.

Stitch’s core platform remains fully operational.

May 22, 13:34 SAST
Jun 18, 2024
Resolved - This incident has been resolved.
Jun 18, 02:39 SAST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 18, 02:05 SAST
Investigating - Nedbank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

Jun 18, 01:54 SAST
Jun 17, 2024
Completed - The scheduled maintenance has been completed.
Jun 17, 08:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 17:00 SAST
Scheduled - Please note that one of our service providers will be undergoing scheduled maintenance from 17:00 until 08:00 SAST.

During this time, we expect services linked to Bank Account Verification Service to experience degraded performance. The estimated window of maintenance will be under 39 hours.

Stitch’s core platform remains fully operational.

Jun 12, 14:02 SAST
Completed - The scheduled maintenance has been completed.
Jun 17, 01:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 23:30 SAST
Scheduled - Please note that Absa will be undergoing scheduled maintenance from 23:30 until 01:00 SAST. During this time, services linked to Absa are anticipated to experience degraded performance. The estimated window of maintenance will be under 1 hour and 30 minutes.

Stitch’s core platform remains fully operational.

Jun 11, 13:39 SAST
Jun 16, 2024
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
Jun 16, 20:45 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Jun 16, 20:07 SAST
Investigating - We are currently experiencing degraded performance with card payments due to an issue with one of our downstream service providers.

Our team has already contacted the provider for more information on the problem. We are closely monitoring the situation. Stitch's core platform remains fully operational.

Jun 16, 18:43 SAST
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
Jun 16, 04:34 SAST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 16, 04:27 SAST
Investigating - Standard bank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

Jun 16, 02:02 SAST
Jun 15, 2024
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
Jun 15, 03:58 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Jun 15, 03:33 SAST
Investigating - ABSA is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

Jun 15, 00:17 SAST
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
Jun 15, 03:22 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Jun 15, 02:26 SAST
Investigating - Nedbank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

Jun 15, 01:42 SAST
Jun 14, 2024
Resolved - This incident has been resolved.
Jun 14, 13:40 SAST
Investigating - We are currently experiencing degraded performance in our services due to an issue with one of our downstream service providers.

During this time, you may experience delays in services linked to Bank Account Verification Service.

Our team has already contacted the provider for more information on the problem. We are closely monitoring the situation.

Jun 14, 09:46 SAST
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
Jun 14, 02:43 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Jun 14, 02:09 SAST
Investigating - Nedbank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

Jun 14, 01:45 SAST
Jun 13, 2024
Completed - The scheduled maintenance has been completed.
Jun 13, 23:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 22:00 SAST
Scheduled - Please note that one of our service providers will be undergoing scheduled maintenance from 22:00 until 23:00 SAST.

During this time, we do not expect issues but we will proactively monitor and notify if we identify any negative performance. The estimated window of maintenance will be under 1 hour.

Stitch’s core platform remains fully operational.

Jun 13, 14:42 SAST
Resolved - This incident has been resolved.
Jun 13, 14:38 SAST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 13, 13:56 SAST
Investigating - We are experiencing an intermittent issue with the Pay by Card feature resulting in a period of degraded performance that is impacting our services.
Our team is working hard to resolve this issue and restore the service as quickly as possible.

Jun 13, 13:46 SAST
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
Jun 13, 02:46 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Jun 13, 02:16 SAST
Investigating - Nedbank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

Jun 13, 01:52 SAST
Completed - The scheduled maintenance has been completed.
Jun 13, 02:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 22:00 SAST
Scheduled - Please note that one of our service providers will be undergoing scheduled maintenance from 22:00 until 02:00 SAST.

During this time, we do not expect issues but we will proactively monitor and notify if we identify any negative performance.

The estimated window of maintenance will be 4 hours.

Stitch’s core platform remains fully operational.

May 22, 13:50 SAST
Jun 12, 2024
Resolved - This incident has been resolved.
Jun 12, 21:33 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Jun 12, 21:03 SAST
Investigating - FNB is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

Jun 12, 20:04 SAST
Completed - The scheduled maintenance has been completed.
Jun 12, 21:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 20:00 SAST
Scheduled - Please note that one of our service providers will be undergoing scheduled maintenance from 20:00 until 21:00 SAST.

During this time, we do not expect issues but we will proactively monitor and notify if we identify any negative performance. The estimated window of maintenance will be under 1 hour.

Stitch’s core platform remains fully operational.

Jun 12, 17:43 SAST
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
Jun 12, 02:46 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Jun 12, 02:10 SAST
Investigating - Nedbank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

Jun 12, 01:47 SAST
Jun 11, 2024
Resolved - This incident has been resolved.
Jun 11, 16:36 SAST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 11, 13:35 SAST
Investigating - We are currently experiencing degraded performance with card payments due to an issue with one of our downstream service providers.

As a result Capitec Mastercard card users are expected to experience degraded performance.

Our team has already contacted the provider for more information on the problem. We are closely monitoring the situation. Stitch's core platform remains fully operational.

Jun 11, 13:18 SAST
Resolved - This incident has been resolved.
Jun 11, 08:48 SAST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 11, 07:28 SAST
Investigating - Capitec is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

Jun 11, 02:46 SAST
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
Jun 11, 03:08 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Jun 11, 02:06 SAST
Investigating - Nedbank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

Jun 11, 01:54 SAST
Resolved - This incident has been resolved.
Jun 11, 02:09 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Jun 10, 21:58 SAST
Investigating - We are experiencing an intermittent issue with the Bank Account Verification Service (BAVS), resulting in a period of suboptimal performance that is impacting the service.

Our team is working hard to resolve this issue and restore the service as quickly as possible.

Jun 10, 20:09 SAST
Jun 10, 2024
Resolved - This incident has been resolved.
Jun 10, 10:49 SAST
Investigating - Standard bank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

Jun 10, 07:59 SAST
Resolved - This incident has been resolved.
Jun 10, 08:26 SAST
Update - We are continuing to investigate this issue.
Jun 9, 01:07 SAST
Investigating - FNB is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

Jun 9, 00:02 SAST
Resolved - This incident has been resolved.
Jun 10, 03:28 SAST
Investigating - Nedbank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

Jun 10, 01:48 SAST
Completed - The scheduled maintenance has been completed.
Jun 10, 02:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 13:00 SAST
Scheduled - Please note that ABSA will be undergoing scheduled maintenance from Sunday 9 June 2024 at 13:00 PM until Monday 10 June 2024 at 02:00 AM SAST. During this time, services linked to ABSA are anticipated to experience degraded performance. The estimated window of maintenance will be under 13 hours.

Stitch’s core platform remains fully operational.

Jun 5, 12:25 SAST
Jun 9, 2024
Resolved - This incident has been resolved.
Jun 9, 09:12 SAST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 9, 09:10 SAST
Investigating - Nedbank is currently undergoing maintenance.

Subsequently, online payments are temporarily degraded for Nedbank via Stitch services while the maintenance is underway.

Stitch’s core platform remains fully operational.

Jun 9, 01:28 SAST
Completed - The scheduled maintenance has been completed.
Jun 9, 03:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 01:00 SAST
Scheduled - Please note that Capitec will be undergoing scheduled maintenance on 9th of June from 01:00 am – 03:00 am SAST. During this time, services linked to Capitec are anticipated to experience degraded performance. The estimated window of maintenance will be under 2 hours.

Stitch’s core platform remains fully operational.

Jun 7, 15:18 SAST
Resolved - This incident has been resolved.
Jun 9, 02:10 SAST
Investigating - Standard Bank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

Jun 9, 01:40 SAST
Resolved - This incident has been resolved.
Jun 9, 01:07 SAST
Investigating - ABSA is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

Jun 8, 23:31 SAST
Jun 8, 2024
Resolved - This incident has been resolved.
Jun 8, 19:42 SAST
Investigating - We are currently experiencing degraded performance with card payments due to an issue with one of our downstream service providers, BankServ.

Visa card users are expected to experience degraded performance.

Our team has already contacted the provider for more information on the problem. We are closely monitoring the situation. Stitch's core platform remains fully operational.

Jun 8, 18:45 SAST
Resolved - This incident has been resolved.
Jun 8, 02:21 SAST
Investigating - Nedbank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

Jun 8, 01:49 SAST