Stitch
All Systems Operational

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Welcome to Stitch's home for reporting internal and external performance incidents. Feel free to subscribe to our updates using the button on the right.

If you have any questions or wish to report incidents, don't hesitate to contact us at support@stitch.money.

Stitch Operational
90 days ago
100.0 % uptime
Today
Stitch API ? Operational
90 days ago
100.0 % uptime
Today
Stitch Dashboard ? Operational
90 days ago
100.0 % uptime
Today
Stitch Webhooks Operational
90 days ago
100.0 % uptime
Today
Bank Account Verification Service ? Operational
90 days ago
100.0 % uptime
Today
Payins (Collect Money) ? Operational
90 days ago
99.99 % uptime
Today
Card ? Operational
90 days ago
99.97 % uptime
Today
Pay by bank ? Operational
90 days ago
100.0 % uptime
Today
Capitec Pay ? Operational
90 days ago
100.0 % uptime
Today
ABSA Pay Operational
90 days ago
100.0 % uptime
Today
Nedbank Direct EFT Operational
90 days ago
100.0 % uptime
Today
Pay with Crypto ? Operational
90 days ago
100.0 % uptime
Today
Debit Order ? Operational
90 days ago
100.0 % uptime
Today
DebiCheck Operational
90 days ago
100.0 % uptime
Today
Cash ? Operational
90 days ago
100.0 % uptime
Today
ManualEFT ? Operational
90 days ago
100.0 % uptime
Today
Payouts (Send Money) ? Operational
90 days ago
100.0 % uptime
Today
Orchestration ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Service provider scheduled maintenance Jul 18, 2024 00:00-01:00 SAST
Please note that one of our service providers will be undergoing scheduled maintenance from 00:00 until 01:00 SAST.

During this time, we do not expect issues but we will proactively monitor and notify if we identify any negative performance. The estimated window of maintenance will be under 60 minutes.

Stitch’s core platform remains fully operational.

Posted on Jul 15, 2024 - 09:05 SAST
Service provider scheduled maintenance Jul 21, 2024 20:00 - Jul 22, 2024 06:00 SAST
Please note that one of our service providers will be undergoing scheduled maintenance from 20:00 until 06:00 SAST.

During this time, we do not expect issues but we will proactively monitor and notify if we identify any negative performance. The estimated window of maintenance will be under 10 hours.

Stitch’s core platform remains fully operational.

Posted on Jul 15, 2024 - 15:23 SAST
Past Incidents
Jul 16, 2024
Completed - The scheduled maintenance has been completed.
Jul 16, 01:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 00:00 SAST
Scheduled - Please note that Stitch will be undergoing scheduled maintenance from 00:00 SAST until 01:00 SAST.
The estimated window of maintenance will be under 60 minutes.

Jul 11, 18:08 SAST
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
Jul 16, 00:29 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Jul 15, 23:49 SAST
Investigating - Investec is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

Jul 15, 23:11 SAST
Jul 15, 2024
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
Jul 15, 23:02 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Jul 15, 22:39 SAST
Investigating - Standard bank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

Jul 15, 21:35 SAST
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
Jul 15, 12:33 SAST
Monitoring - FNB is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

Jul 14, 22:55 SAST
Resolved - This incident has been resolved.
Jul 15, 02:30 SAST
Monitoring - Investec is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

Jul 14, 23:34 SAST
Resolved - This incident has been resolved.
Jul 15, 02:28 SAST
Monitoring - Nedbank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

Jul 15, 02:04 SAST
Completed - The scheduled maintenance has been completed.
Jul 15, 02:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 22:00 SAST
Scheduled - Please note that one of our service providers will be undergoing scheduled maintenance from 22:00 until 02:00 SAST.

During this time, we do not expect issues but we will proactively monitor and notify if we identify any negative performance. The estimated window of maintenance will be under 240 minute.

Stitch’s core platform remains fully operational.

Jun 21, 14:36 SAST
Jul 14, 2024
Resolved - This incident has been resolved.
Jul 14, 19:51 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Jul 14, 19:30 SAST
Investigating - We are currently experiencing degraded performance in our services due to an issue with one of our downstream service providers, that is affecting Pay by Card.

Our team has already contacted the provider for more information on the problem. We are closely monitoring the situation.

Jul 14, 18:42 SAST
Resolved - This incident has been resolved.
Jul 14, 16:02 SAST
Update - We have seen a recovery and this issue is now resolved
Jul 14, 15:49 SAST
Identified - FNB is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

Jul 14, 06:22 SAST
Monitoring - FNB is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

Jul 14, 01:12 SAST
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
Jul 14, 06:10 SAST
Monitoring - ABSA is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

Jul 13, 23:30 SAST
Completed - The scheduled maintenance has been completed.
Jul 14, 05:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 23:00 SAST
Scheduled - Please note that Absa will be undergoing scheduled maintenance from 23:00 on 13th July until 05:00 on 14th July SAST. During this time, disbursements can still be submitted via the API. Disbursements will be queued and resumed after the service window.

Stitch’s core platform remains fully operational.

Jul 11, 14:22 SAST
Resolved - This incident has been resolved.
Jul 14, 03:33 SAST
Monitoring - Standard Bank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

Jul 14, 01:45 SAST
Jul 13, 2024
Resolved - The intermittent issue affecting RTC payouts has been resolved by BankServe.
Jul 13, 13:10 SAST
Monitoring - We are seeing payments process and are currently monitoring.
Jul 13, 12:48 SAST
Update - We are continuing to investigate this issue.
Jul 13, 11:56 SAST
Investigating - We are currently experiencing degraded performance affecting RTC payouts due to an issue with one of our downstream service providers, BankServe

Our team has already contacted the provider for more information on the problem. We are closely monitoring the situation.

Jul 13, 11:40 SAST
Resolved - This incident has been resolved.
Jul 13, 02:01 SAST
Monitoring - Standard bank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

Jul 13, 01:37 SAST
Resolved - This incident has been resolved.
Jul 13, 02:01 SAST
Monitoring - Nedbank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

Jul 13, 01:40 SAST
Jul 12, 2024
Resolved - This incident has been resolved.
Jul 12, 02:07 SAST
Monitoring - Nedbank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

Jul 12, 01:44 SAST
Resolved - This incident has been resolved.
Jul 12, 02:07 SAST
Monitoring - Standard Bank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

Jul 12, 01:40 SAST
Resolved - This incident has been resolved.
Jul 12, 00:33 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Jul 12, 00:10 SAST
Identified - Capitec is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

Jul 11, 22:33 SAST
Jul 11, 2024
Resolved - This incident has been resolved.
Jul 11, 18:40 SAST
Monitoring - We're seeing an improvement across Capitec's services and are continuing to monitor for any degraded performance on the Capitec Pay channel.
Jul 11, 18:28 SAST
Identified - Capitec is currently experiencing degraded performance with their platform. Some Capitec Pay users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

Jul 11, 18:16 SAST
Jul 10, 2024
Resolved - This incident has been resolved.
Jul 10, 02:16 SAST
Monitoring - Nedbank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

Jul 10, 01:39 SAST
Resolved - This incident has been resolved.
Jul 10, 01:16 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Jul 10, 00:47 SAST
Investigating - We are experiencing an issue with the payments on Pay by Card, resulting in a period of degraded performance that is impacting our services. Our team is working hard to resolve this issue and restore the service as quickly as possible.
Jul 10, 00:19 SAST
Jul 9, 2024
Resolved - This incident has been resolved.
Jul 9, 17:14 SAST
Monitoring - We are seeing a recovery in payments and we are monitoring the situation closely
Jul 9, 17:06 SAST
Investigating - We are currently experiencing degraded performance on our Pay by Card service due to an issue with one of our downstream service providers.

Our team has already contacted the provider for more information on the problem. We are closely monitoring the situation.

Jul 9, 16:40 SAST
Resolved - This incident has been resolved.
Jul 9, 13:32 SAST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 9, 11:05 SAST
Investigating - We are experiencing an issue with FNB on Pay By Bank, resulting in a period of degraded performance that is impacting our services. Our team is working hard to resolve this issue and restore the service as quickly as possible.
Jul 9, 10:33 SAST
Resolved - This incident has been resolved.
Jul 9, 02:07 SAST
Monitoring - Nedbank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

Jul 9, 01:48 SAST
Resolved - This incident has been resolved.
Jul 9, 01:52 SAST
Monitoring - Standard Bank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

Jul 9, 01:37 SAST
Jul 8, 2024
Completed - The scheduled maintenance has been completed.
Jul 8, 21:30 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 21:00 SAST
Scheduled - Please note that one of our service providers will be undergoing scheduled maintenance from 21:00 until 21:30 SAST.

During this time, we do not expect issues but we will proactively monitor and notify if we identify any negative performance. The estimated window of maintenance will be under 30 minutes.

Stitch’s core platform remains fully operational.

Jul 6, 02:55 SAST
Resolved - ABSA is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

Jul 8, 19:43 SAST
Resolved - This incident has been resolved.
Jul 8, 16:16 SAST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 8, 11:20 SAST
Investigating - We are currently experiencing higher-than-expected failure rates for transactions using Capitec cards. Our team is actively investigating the issue. We apologize for any inconvenience and appreciate your patience.
Jul 8, 10:40 SAST
Resolved - This incident has been resolved.
Jul 8, 16:15 SAST
Identified - Capitec is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

Jul 8, 12:35 SAST
Resolved - This incident has been resolved.
Jul 8, 11:53 SAST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 8, 11:17 SAST
Identified - Capitec is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

Jul 8, 09:35 SAST
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
Jul 8, 03:32 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Jul 8, 02:59 SAST
Identified - Nedbank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

Jul 8, 02:08 SAST
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
Jul 8, 03:32 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Jul 8, 02:59 SAST
Investigating - We are currently experiencing higher-than-expected failure rates for transactions using Nedbank cards. Our team is actively investigating the issue. We apologise for any inconvenience and appreciate your patience.
Jul 8, 02:52 SAST
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
Jul 8, 02:10 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Jul 8, 01:57 SAST
Identified - Tymebank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

Jul 7, 23:28 SAST
Completed - The scheduled maintenance has been completed.
Jul 8, 02:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 22:00 SAST
Scheduled - Please note that one of our service providers will be undergoing scheduled maintenance from 22:00 until 02:00 SAST.

During this time, we will proactively monitor and notify if we identify any negative performance. The estimated window of maintenance will be under 4 hours with 60 minutes of expected downtime.

Stitch’s core platform remains fully operational.

Jun 26, 11:08 SAST
Jul 7, 2024
Completed - The scheduled maintenance has been completed.
Jul 7, 21:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 14:00 SAST
Scheduled - Please note that ABSA will be undergoing scheduled API maintenance from 14:00 until 21:00 SAST. During this time, services linked to ABSA are anticipated to experience intermittent degraded performance. The estimated window of maintenance will be under 7 hours.

Stitch’s core platform remains fully operational.

Jul 2, 15:43 SAST
Resolved - This incident has been resolved.
Jul 7, 09:47 SAST
Identified - FNB is currently undergoing maintenance.

Subsequently, online payments are temporarily degraded for FNB via Stitch services while the maintenance is underway.

Stitch’s core platform remains fully operational.

Jul 7, 00:09 SAST
Resolved - This incident has been resolved.
Jul 7, 05:03 SAST
Identified - Nedbank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

Jul 7, 03:12 SAST
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
Jul 7, 03:11 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Jul 7, 01:58 SAST
Identified - Standard Bank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

Jul 7, 01:40 SAST
Completed - The scheduled maintenance has been completed.
Jul 7, 03:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 00:00 SAST
Scheduled - Please note that Nedbank will be undergoing scheduled maintenance from 00:00 until 03:00 SAST. During this time, services linked to Nedbank are anticipated to experience degraded performance. The estimated window of maintenance will be under 3 hours.

Stitch’s core platform remains fully operational.

Jul 6, 08:15 SAST
Jul 6, 2024
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
Jul 6, 08:05 SAST
Investigating - We are currently experiencing higher-than-expected failure rates for transactions using FNB cards. Our team is actively investigating the issue. We apologize for any inconvenience and appreciate your patience.
Jul 6, 00:51 SAST
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
Jul 6, 03:21 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Jul 6, 02:52 SAST
Investigating - Nedbank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

Jul 6, 01:43 SAST
Jul 5, 2024
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
Jul 5, 22:42 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Jul 5, 22:00 SAST
Investigating - Capitec is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

Jul 5, 21:22 SAST
Completed - The scheduled maintenance has been completed.
Jul 5, 03:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 5, 01:00 SAST
Scheduled - Please note that Capitec will be undergoing scheduled maintenance from 1:00 until 3:00 SAST. During this time, services linked to Capitec are anticipated to experience degraded performance. The estimated window of maintenance will be under 2 hours.

Stitch’s core platform remains fully operational.

Jul 4, 20:16 SAST
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
Jul 5, 02:43 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Jul 5, 02:06 SAST
Investigating - Capitec is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

Jul 5, 00:32 SAST
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
Jul 5, 02:42 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Jul 5, 02:18 SAST
Investigating - Nedbank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

Jul 5, 01:45 SAST
Jul 4, 2024
Resolved - Standard Bank has identified and resolved the underlying issue.
Jul 4, 09:04 SAST
Update - Standard Bank has identified the issue and is working on implementing a fix.
Jul 2, 14:37 SAST
Update - We are currently experiencing a higher-than-expected failure rate for transactions on the Mastercard network affecting Standard Bank cards. Our team is actively investigating the issue and have escalated this with the relevant parties. Standard Bank is aware and working towards resolving the issue. We apologize for any inconvenience this may cause and appreciate your patience.
Jun 28, 09:16 SAST
Update - We are currently experiencing a higher-than-expected failure rate for transactions on the Mastercard network affecting Standard Bank cards. Our team is actively investigating the issue and have escalated this with the relevant parties. We apologize for any inconvenience this may cause and appreciate your patience.
Jun 27, 15:06 SAST
Monitoring - We are currently experiencing degraded performance in our services due to an issue with one of our downstream service providers which may affect Card payments.

Our team has already contacted the provider for more information on the problem. We are closely monitoring the situation.

Jun 26, 11:12 SAST
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
Jul 4, 02:37 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Jul 4, 02:02 SAST
Investigating - Nedbank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

Jul 4, 01:48 SAST
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
Jul 4, 01:02 SAST
Update - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Jul 4, 00:31 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Jul 4, 00:30 SAST
Investigating - Standard Bank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

Jul 4, 00:18 SAST
Jul 3, 2024
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
Jul 3, 21:16 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Jul 3, 20:57 SAST
Investigating - Standard Bank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

Jul 3, 20:35 SAST
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
Jul 3, 02:19 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Jul 3, 02:01 SAST
Investigating - Nedbank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

Jul 3, 01:44 SAST
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
Jul 3, 02:17 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Jul 3, 01:55 SAST
Identified - Standard Bank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

Jul 3, 01:47 SAST
Completed - The scheduled maintenance has been completed.
Jul 3, 01:30 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 01:00 SAST
Scheduled - Please note that Capitec will be undergoing scheduled maintenance on the 3rd of July from 01:00 am – 01:30 am SAST. During this time, services linked to Capitec are anticipated to experience degraded performance. The estimated window of maintenance will be under 30 minutes.
Jul 2, 16:51 SAST
Completed - The scheduled maintenance has been completed.
Jul 3, 01:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 00:00 SAST
Scheduled - Please note that Stitch will be undergoing scheduled maintenance from 00:00 SAST until 01:00 SAST.

During this time, services linked to the Stitch API may experience degraded performance.
The estimated window of maintenance will be under 60 minutes.

Jul 1, 11:10 SAST
Jul 2, 2024
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
Jul 2, 20:04 SAST
Investigating - We are currently experiencing higher-than-expected failure rates for transactions using abil cards. Our team is actively investigating the issue. We apologize for any inconvenience and appreciate your patience.
Jul 2, 19:30 SAST
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
Jul 2, 17:08 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Jul 2, 16:12 SAST
Investigating - Tyme bank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

Jul 2, 13:55 SAST
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
Jul 2, 03:14 SAST
Investigating - We are currently experiencing higher-than-expected failure rates for transactions using Nedbank cards. Our team is actively investigating the issue. We apologise for any inconvenience and appreciate your patience.
Jul 2, 02:29 SAST
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
Jul 2, 02:17 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Jul 2, 02:06 SAST
Investigating - Standard Bank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

Jul 2, 01:50 SAST
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
Jul 2, 02:13 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Jul 2, 02:05 SAST
Investigating - Nedbank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

Jul 2, 01:50 SAST
Completed - The scheduled maintenance has been completed.
Jul 2, 01:30 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 01:00 SAST
Scheduled - Please note that Capitec will be undergoing scheduled maintenance on the 2nd of July from 01:00 am – 01:30 am SAST. During this time, services linked to Capitec are anticipated to experience degraded performance. The estimated window of maintenance will be under 30 minutes.

Stitch’s core platform remains fully operational.

Jul 1, 12:39 SAST