Stitch
Identified - We are experiencing an issue with the Pay by Bank channel, resulting in a period of degraded performance that is impacting Investec payments. Our team is working hard to resolve this issue and restore the service as quickly as possible.
Apr 23, 2024 - 15:14 SAST

About This Site

Welcome to Stitch's home for reporting internal and external performance incidents. Feel free to subscribe to our updates using the button on the right.

If you have any questions or wish to report incidents, don't hesitate to contact us at support@stitch.money.

🌍 Stitch API ? Operational
90 days ago
99.94 % uptime
Today
🪡 Stitch Operations ? Operational
90 days ago
100.0 % uptime
Today
💰Pay ? Operational
90 days ago
99.98 % uptime
Today
Pay by Bank ? Operational
90 days ago
99.94 % uptime
Today
Pay by Card ? Operational
90 days ago
99.93 % uptime
Today
Pay by Cash ? Operational
90 days ago
100.0 % uptime
Today
Pay by ManualEFT ? Operational
90 days ago
100.0 % uptime
Today
⏱️ Debit Order ? Operational
90 days ago
100.0 % uptime
Today
🧧 Payouts ? Operational
90 days ago
100.0 % uptime
Today
Pay with Crypto ? Operational
90 days ago
100.0 % uptime
Today
Capitec Pay ? Operational
90 days ago
99.98 % uptime
Today
🏦 Bank Account Verification Service ? Operational
90 days ago
100.0 % uptime
Today
🫴 Service Providers ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Service provider scheduled maintenance May 5, 2024 22:00 - May 6, 2024 02:00 SAST
Please note that one of our service providers will be undergoing scheduled maintenance from 22:00 until 02:00 SAST.

During this time, we do not expect issues but we will proactively monitor and notify if we identify any negative performance. The estimated window of maintenance will be under 4 hours with 60 minutes of downtime.

Stitch’s core platform remains fully operational.

Posted on Apr 23, 2024 - 09:34 SAST
Service provider scheduled maintenance May 12, 2024 22:00 - May 13, 2024 02:00 SAST
Please note that one of our service providers will be undergoing scheduled maintenance from 22:00 until 02:00 SAST.

During this time, we do not expect issues but we will proactively monitor and notify if we identify any negative performance. The estimated window of maintenance will be under 4 hours with 60 minutes of downtime.

Stitch’s core platform remains fully operational.

Posted on Apr 23, 2024 - 09:35 SAST
Past Incidents
Apr 25, 2024
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
Apr 25, 12:06 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Apr 25, 11:35 SAST
Identified - Nedbank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

Apr 25, 10:07 SAST
Apr 24, 2024

No incidents reported.

Apr 23, 2024
Resolved - This incident has been resolved.
Apr 23, 16:20 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Apr 23, 15:52 SAST
Investigating - Nedbank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

Apr 23, 15:37 SAST
Apr 22, 2024
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
Apr 22, 18:01 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Apr 22, 17:39 SAST
Identified - We are experiencing an issue with Investec payments on the Pay By Bank channel, resulting in a period of degraded performance that is impacting payments. Our team is working hard to resolve this issue and restore the service as quickly as possible.
Apr 22, 16:28 SAST
Resolved - We are seeing a full recovery across services and are continuing to monitor for any regression.
Apr 22, 02:55 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Apr 22, 02:18 SAST
Identified - Nedbank is currently undergoing maintenance.

Subsequently, online payments are temporarily degraded for Nedbank via Stitch services while the maintenance is underway.

Stitch’s core platform remains fully operational.

Apr 22, 01:58 SAST
Apr 21, 2024
Completed - The scheduled maintenance has been completed.
Apr 21, 21:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 14:00 SAST
Scheduled - Please note that ABSA will be undergoing scheduled maintenance from 14:00 until 21:00 SAST. During this time, disbursements from ABSA accounts will be paused, queued and initiated after the service window. The estimated window of maintenance will be under 7 hours.

Stitch’s core platform remains fully operational and disbursements will be processed after the service window.

Apr 16, 17:44 SAST
Resolved - This incident has been resolved.
Apr 21, 17:07 SAST
Identified - FNB is currently undergoing maintenance.

Subsequently, online payments may be temporarily degraded for FNB via Stitch services while the maintenance is underway.

Stitch’s core platform remains fully operational.

Apr 21, 00:21 SAST
Resolved - This incident has been resolved.
Apr 21, 17:07 SAST
Investigating - We are experiencing an issue with Investec payments on the Pay By Bank channel, resulting in a period of degraded performance that is impacting payments. Our team is working hard to resolve this issue and restore the service as quickly as possible.
Apr 19, 00:27 SAST
Resolved - This incident has been resolved.
Apr 21, 11:24 SAST
Monitoring - Bankserv is experiencing degraded performance due to maintenance on their system.

Subsequently, online card payments are temporarily unavailable via Stitch services, but Stitch’s core platform is fully operational.

Apr 21, 10:30 SAST
Completed - The scheduled maintenance has been completed.
Apr 21, 02:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 01:00 SAST
Scheduled - Please note that Capitec will be undergoing scheduled maintenance from 01:00 until 02:00 SAST. During this time, services linked to Capitec are anticipated to experience degraded performance. The estimated window of maintenance will be under 1 hour.

Stitch’s core platform remains fully operational.

Apr 19, 14:22 SAST
Apr 20, 2024
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
Apr 20, 04:11 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Apr 20, 04:04 SAST
Identified - Absa Bank is experiencing degraded performance due to maintenance on their system.

Subsequently, online payments are temporarily unavailable for Absa Bank via Stitch services, but Stitch’s core platform is fully operational.

Apr 20, 00:18 SAST
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
Apr 20, 04:03 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Apr 20, 02:20 SAST
Investigating - Nedbank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

Apr 20, 01:52 SAST
Apr 19, 2024
Resolved - This incident has been resolved.
Apr 19, 07:14 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Apr 19, 02:14 SAST
Investigating - Nedbank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

Apr 19, 01:58 SAST
Resolved - This incident has been resolved.
Apr 19, 07:14 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Apr 19, 02:15 SAST
Investigating - Standard bank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

Apr 19, 01:57 SAST
Completed - The scheduled maintenance has been completed.
Apr 19, 02:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 01:00 SAST
Scheduled - Please note that Capitec will be undergoing scheduled maintenance from 01:00 until 02:00 SAST. During this time, services linked to Capitec are anticipated to experience degraded performance. The estimated window of maintenance will be under 1 hour with expected downtime to last 5 minutes.

Stitch’s core platform remains fully operational.

Apr 16, 17:30 SAST
Apr 18, 2024
Resolved - This incident has been resolved.
Apr 18, 10:01 SAST
Investigating - We are experiencing an issue with Investec payments on the Pay By Bank channel, resulting in a period of degraded performance that is impacting payments. Our team is working hard to resolve this issue and restore the service as quickly as possible.
Apr 18, 09:12 SAST
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
Apr 18, 02:41 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Apr 18, 02:06 SAST
Identified - Nedbank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

Apr 18, 01:56 SAST
Apr 17, 2024

No incidents reported.

Apr 16, 2024
Resolved - This incident has been resolved.
Apr 16, 17:24 SAST
Monitoring - We are currently experiencing degraded performance on our webhooks service.

Our team has already identified the root cause and are assessing impact.

Apr 16, 16:05 SAST
Resolved - This incident has been resolved.
Apr 16, 12:03 SAST
Update - We are continuing to monitor for any further issues.
Apr 16, 11:43 SAST
Monitoring - Capitec is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

Apr 16, 11:27 SAST
Apr 15, 2024
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
Apr 15, 01:00 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Apr 15, 00:27 SAST
Identified - FNB is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

Apr 14, 21:42 SAST
Apr 14, 2024
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
Apr 14, 14:15 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Apr 14, 07:46 SAST
Identified - FNB is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

Apr 13, 23:07 SAST
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
Apr 14, 07:41 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Apr 14, 05:59 SAST
Identified - Standard Bank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

Apr 14, 03:48 SAST
Apr 13, 2024
Apr 12, 2024
Completed - The scheduled maintenance has been completed.
Apr 12, 01:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 00:00 SAST
Scheduled - Please note that Stitch will be undergoing scheduled maintenance from 00:00 SAST until 01:00 SAST.

During this time, services linked to the Stitch API may experience degraded performance.
The estimated window of maintenance will be under 60 minutes.

Apr 4, 15:56 SAST
Apr 11, 2024
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
Apr 11, 01:14 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Apr 11, 00:48 SAST
Identified - We are experiencing an intermittent issue with the pay-by-bank and Capitec pay services, resulting in a period of suboptimal performance that is impacting our services.

Our team is working hard to resolve this issue and restore the service as quickly as possible.

Apr 11, 00:28 SAST