Stitch
All Systems Operational

About This Site

Welcome to Stitch's home for reporting internal and external performance incidents. Feel free to subscribe to our updates using the button on the right.

If you have any questions or wish to report incidents, don't hesitate to contact us at support@stitch.money.

🌍 Stitch API
Operational
90 days ago
100.0 % uptime
Today
🪡 Stitch Operations
Operational
90 days ago
100.0 % uptime
Today
💰Pay
Operational
90 days ago
100.0 % uptime
Today
Pay by Bank
Operational
90 days ago
100.0 % uptime
Today
Pay by Card
Operational
90 days ago
100.0 % uptime
Today
Pay by Cash
Operational
90 days ago
100.0 % uptime
Today
Pay by ManualEFT
Operational
90 days ago
100.0 % uptime
Today
⏱️ Debit Order
Operational
90 days ago
100.0 % uptime
Today
🧧 Payouts
Operational
90 days ago
100.0 % uptime
Today
🏦 Bank Account Verification Service
Operational
90 days ago
99.73 % uptime
Today
🫴 Service Providers
Operational
90 days ago
99.92 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Sep 25, 2023

No incidents reported today.

Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
Sep 22, 23:28 SAST
Identified - We are currently experiencing degraded performance with our API service. Some users may experience slow response times or intermittent errors when making requests. Our engineering team is actively working to resolve this, and bring this service back online for all users as quickly as possible.
Sep 22, 21:14 SAST
Resolved - This incident has been resolved.
Sep 22, 18:00 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Sep 22, 17:35 SAST
Update - We are continuing to investigate this issue.
Sep 22, 16:34 SAST
Investigating - We are currently experiencing degraded performance with Pay by Bank.

Some users may experience slow response times or intermittent errors when making requests.

Our engineering team is actively working to resolve this to bring this service back online for all users as quickly as possible.

Sep 22, 16:22 SAST
Sep 21, 2023

No incidents reported.

Sep 20, 2023

No incidents reported.

Sep 19, 2023
Resolved - This incident has been resolved.
Sep 19, 20:48 SAST
Identified - FNB is experiencing degraded performance.

Subsequently, online payments are intermittent for FNB Payments, but Stitch’s core platform is fully operational.

We apologise for any inconvenience this may cause.

Sep 19, 20:34 SAST
Resolved - This incident has been resolved. We'll continue to monitor for any regression.
Sep 19, 19:52 SAST
Monitoring - We are seeing a recovery from the Standard Bank platform, and will continue to monitor.
Sep 19, 19:22 SAST
Identified - Standard Bank is experiencing degraded performance.

Subsequently, online payments are temporarily unavailable for Standard Bank via Stitch services, but Stitch’s core platform is fully operational.

We apologize for any inconvenience this may cause.

Sep 19, 19:01 SAST
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
Sep 19, 05:46 SAST
Monitoring - We are seeing a recovery in payments for Capitec. We will continue monitoring.
Sep 19, 05:14 SAST
Identified - Capitec is currently experiencing issues with their mobile application, resulting in a period of degraded performance that is impacting CapitecPay. Our team is keeping up-to-date with all communication from the bank to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

Stitch's core platform is fully operational, and our other services are unaffected.

Sep 19, 04:19 SAST
Completed - The scheduled maintenance has been completed.
Sep 19, 03:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 21:00 SAST
Scheduled - Please note that Investec will be undergoing scheduled maintenance from 21:00 until 03:00 SAST. During this time, services linked to Investec are anticipated to experience degraded performance. The estimated window of maintenance will be under 6 hours.

Stitch's core platform is fully operational.

Sep 15, 10:01 SAST
Sep 18, 2023
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
Sep 18, 11:42 SAST
Monitoring - We are seeing an improvement and will continue to monitor for any degraded performance.
Sep 18, 08:29 SAST
Investigating - FNB is currently experiencing issues which is affecting our Pay by Bank product, resulting in a period of degraded performance. Online payments are intermittently unavailable for some FNB users via Stitch services, but Stitch’s core platform is fully operational.

We apologize for any inconvenience this may cause.

Sep 17, 20:22 SAST
Sep 17, 2023
Resolved - This incident has been resolved.
Sep 17, 09:21 SAST
Identified - FNB is experiencing degraded performance, due to maintenance on their system.

Subsequently, online payments are temporarily unavailable for FNB via Stitch services, but Stitch’s core platform is fully operational.

We apologize for any inconvenience this may cause.

Sep 16, 23:10 SAST
Completed - The scheduled maintenance has been completed.
Sep 17, 01:13 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 01:02 SAST
Scheduled - Please note that Capitec will be undergoing scheduled maintenance from 01:00 until 01:10 SAST. During this time, services linked to Capitec Pay are anticipated to experience degraded performance and increased latency. The estimated window of maintenance will be under 10 minutes.

Stitch's core platform is fully operational.

Sep 14, 11:24 SAST
Sep 16, 2023
Completed - The scheduled maintenance has been completed.
Sep 16, 02:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 23:39 SAST
Scheduled - Please note that Capitec will be undergoing scheduled maintenance from 01:00 until 02:00 SAST. During this time, services linked to Capitec Pay are anticipated to experience degraded performance and increased latency.

Stitch's core platform is fully operational.

Sep 15, 16:22 SAST
Sep 15, 2023
Sep 14, 2023
Resolved - This incident has been resolved.
Sep 14, 07:40 SAST
Monitoring - Standard Bank is experiencing degraded performance, due to maintenance on their system.

Subsequently, online payments are temporarily unavailable for Standard Bank via Stitch services, but Stitch’s core platform is fully operational.

We apologize for any inconvenience this may cause.

Sep 14, 00:39 SAST
Completed - The scheduled maintenance has been completed.
Sep 14, 01:30 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 01:00 SAST
Scheduled - One of our service providers will be undergoing maintenance between 01:00 and 01:30 SAST. This may result in a period of degraded performance that may impact services (Capitec Pay) linked to the Stitch.

The estimated degradation period during the maintenance window will be 60 minutes.

Stitch's core platform is fully operational.

Sep 12, 16:58 SAST
Completed - The scheduled maintenance has been completed.
Sep 14, 01:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 00:00 SAST
Scheduled - Please note that Stitch will be undergoing scheduled maintenance from 00:00 SAST until 01:00 SAST.

During this time, services linked to the Stitch API may experience degraded performance.
The estimated window of maintenance will be under 60 minutes.

Sep 13, 17:17 SAST
Sep 13, 2023
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
Sep 13, 21:15 SAST
Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Sep 13, 18:15 SAST
Update - We are continuing to investigate this issue.
Sep 13, 17:48 SAST
Update - We are continuing to investigate this issue.
Sep 13, 17:48 SAST
Investigating - We are experiencing an issue resulting in degraded performance on a number of services. Our team is working hard to resolve this issue and restore the service as quickly as possible. The impact here is limited to a minority of service events and an update will be provided soon.

All Stitch services and payments are operational during this period of degradation.

Sep 13, 15:58 SAST
Resolved - FNB is experiencing issues resulting in a period of degraded performance that is impacting Pay by Bank product. This is appears to be an intermittent issue lasting 6 minutes.

Stitch's core platform is fully operational, and our other services are unaffected.

Sep 13, 21:00 SAST
Completed - The scheduled maintenance has been completed.
Sep 13, 01:30 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 01:00 SAST
Scheduled - Electrum will be undergoing maintenance between 01:00 and 01:30 SAST. This may result in a period of extended latency that may impact services linked to the Stitch.

The estimated degradation period during the maintenance window will be 30 minutes.

Stitch's core platform is fully operational.

Sep 12, 13:21 SAST
Sep 12, 2023
Completed - The scheduled maintenance has been completed.
Sep 12, 01:15 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 00:15 SAST
Update - We will be undergoing scheduled maintenance during this time.
Sep 12, 00:07 SAST
Scheduled - Please note that Stitch will be undergoing scheduled maintenance from 00:15 SAST until 1:15 SAST.

During this time, services linked to the Stitch API may experience degraded performance.
The estimated window of maintenance will be under 60 minutes.

Sep 12, 00:06 SAST
Completed - The scheduled maintenance has been completed.
Sep 12, 01:15 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 01:00 SAST
Scheduled - Electrum will be undergoing maintenance between 01:00 and 01:15 SAST. This may result in a period of downtime/degraded performance that may impact services linked to the Stitch

The estimated degradation period during the maintenance window will be 15 minutes.

Sep 6, 00:16 SAST
Sep 11, 2023
Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
Sep 11, 21:54 SAST
Monitoring - Services have been restored and we will continue to monitor for any further degradations in performance.
Sep 11, 21:27 SAST
Update - We are currently experiencing degraded performance on one of our downstream provider services. Our team has already escalated with the provider and is currently working to resolve the issue.

Stitch's core platform is fully operational, and our other services are unaffected.

Sep 11, 20:10 SAST
Identified - We are currently experiencing degraded performance on one of our downstream provider services. Our team has already escalated with the provider and is currently working to resolve the issue.

Stitch's core platform is fully operational, and our other services are unaffected.

Sep 11, 20:10 SAST