Stitch Status

Oct 22, 2024

Unresolved incidents: ABSA degraded performance, Nedbank Scheduled Maintenance.

Oct 21, 2024

Completed - The scheduled maintenance has been completed.
Oct 21, 03:00 SAST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 01:00 SAST

Scheduled - Please note that Nedbank will be undergoing scheduled maintenance from 01:00 until 03:00 SAST. During this time, services linked to Nedbank are anticipated to experience degraded performance. The estimated window of maintenance will be under 2 hours.

Stitch’s core platform remains fully operational.
Sep 29, 23:45 SAST

Oct 20, 2024

Standard bank degraded performance

Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
Oct 20, 23:18 SAST

Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Oct 20, 22:47 SAST

Investigating - Standard bank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.
Oct 20, 22:18 SAST

FNB degraded performance

Resolved - This incident has been resolved.
Oct 20, 07:47 SAST

Investigating - FNB is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.
Oct 19, 22:09 SAST

Nedbank scheduled maintenance

Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
Oct 20, 04:24 SAST

Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Oct 20, 03:55 SAST

Identified - Nedbank is currently undergoing maintenance.

Subsequently, online payments are temporarily degraded for Nedbank via Stitch services while the maintenance is underway.

Stitch’s core platform remains fully operational.
Oct 20, 03:25 SAST

3DS Card service provider degraded performance

Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
Oct 20, 03:01 SAST

Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Oct 20, 02:30 SAST

Identified - We are currently experiencing degraded performance in our services due to an issue with one of our downstream card service providers.

Our team has already contacted the provider for more information on the problem. We are closely monitoring the situation.
Oct 20, 02:03 SAST

Nedbank Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Oct 20, 03:00 SAST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 01:00 SAST

Scheduled - Please note that Nedbank will be undergoing scheduled maintenance from 01:00 until 03:00 SAST. During this time, services linked to Nedbank are anticipated to experience degraded performance. The estimated window of maintenance will be under 2 hours.

Stitch’s core platform remains fully operational.
Sep 29, 23:45 SAST

Oct 19, 2024

Instant payouts to FNB degraded performance

Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
Oct 19, 21:07 SAST

Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Oct 19, 20:43 SAST

Identified - FNB is experiencing degraded performance. We are observing higher-than-expected failure rates for instant payouts to FNB beneficiary accounts.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.
Oct 19, 20:19 SAST

Degraded performance on Mastercard payments

Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
Oct 19, 18:30 SAST

Investigating - Mastercard is experiencing degraded performance for 3D secure transactions, we have escalated it to our provider and are working on resolving it.
Oct 19, 13:45 SAST

ABSA degraded performance

Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
Oct 19, 05:01 SAST

Identified - ABSA is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.
Oct 19, 00:21 SAST

Nedbank Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Oct 19, 03:00 SAST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 01:00 SAST

Scheduled - Please note that Nedbank will be undergoing scheduled maintenance from 01:00 until 03:00 SAST. During this time, services linked to Nedbank are anticipated to experience degraded performance. The estimated window of maintenance will be under 2 hours.

Stitch’s core platform remains fully operational.
Sep 29, 23:44 SAST

Oct 18, 2024

Downstream provider degraded performance

Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
Oct 18, 10:52 SAST

Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Oct 18, 10:31 SAST

Investigating - We have identified degraded performance in our card services due to an issue with the downstream service provider.

Our team has already contacted the provider for more information on the problem, and we are working on resolving the issue.
Oct 18, 10:15 SAST

Nedbank Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Oct 18, 03:00 SAST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 01:00 SAST

Scheduled - Please note that Nedbank will be undergoing scheduled maintenance from 01:00 until 03:00 SAST. During this time, services linked to Nedbank are anticipated to experience degraded performance. The estimated window of maintenance will be under 2 hours.

Stitch’s core platform remains fully operational.
Sep 29, 23:44 SAST

Stitch scheduled maintenance

Completed - The scheduled maintenance has been completed.
Oct 18, 01:00 SAST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 00:00 SAST

Scheduled - Please note that Stitch will be undergoing scheduled maintenance from 00:00 SAST until 01:00 SAST.

During this time, services linked to the Stitch API may experience degraded performance.
The estimated window of maintenance will be under 60 minutes.
Oct 14, 12:31 SAST

Standard bank degraded performance

Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
Oct 18, 00:40 SAST

Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Oct 18, 00:11 SAST

Identified - Standard bank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.
Oct 18, 00:02 SAST

Oct 17, 2024

Nedbank Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Oct 17, 03:00 SAST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 01:00 SAST

Scheduled - Please note that Nedbank will be undergoing scheduled maintenance from 01:00 until 03:00 SAST. During this time, services linked to Nedbank are anticipated to experience degraded performance. The estimated window of maintenance will be under 2 hours.

Stitch’s core platform remains fully operational.
Sep 29, 23:44 SAST

Service provider scheduled maintenance

Completed - The scheduled maintenance has been completed.
Oct 17, 02:00 SAST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 22:00 SAST

Scheduled - Please note that one of our service providers will be undergoing scheduled maintenance from 22:00 until 02:00 SAST.

During this time, we expect 60 minutes of downtime but we will proactively monitor and notify if we identify any further negative performance. The estimated window of maintenance will be under 4 hours.

Stitch’s core platform remains fully operational.
Sep 25, 10:00 SAST

Oct 16, 2024

Nedbank Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Oct 16, 03:00 SAST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 01:00 SAST

Scheduled - Please note that Nedbank will be undergoing scheduled maintenance from 01:00 until 03:00 SAST. During this time, services linked to Nedbank are anticipated to experience degraded performance. The estimated window of maintenance will be under 2 hours.

Stitch’s core platform remains fully operational.
Sep 29, 23:43 SAST

Stitch scheduled maintenance

Completed - The scheduled maintenance has been completed.
Oct 16, 01:00 SAST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 00:00 SAST

Scheduled - Please note that Stitch will be undergoing scheduled maintenance from 00:00 SAST until 01:00 SAST.

During this time, services linked to the Stitch API may experience degraded performance.
The estimated window of maintenance will be under 60 minutes.
Oct 14, 11:11 SAST

Oct 15, 2024

Instant payouts to ABSA degraded performance

Resolved - This incident has been resolved.
Oct 15, 09:58 SAST

Monitoring - We're seeing an improvement from the receiving bank and are continuing to monitor for any degraded performance.
Oct 15, 07:28 SAST

Identified - ABSA is experiencing degraded performance. We are observing higher-than-expected failure rates for instant payouts to ABSA beneficiary accounts.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.
Oct 15, 07:07 SAST

Nedbank Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Oct 15, 03:00 SAST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 01:00 SAST

Scheduled - Please note that Nedbank will be undergoing scheduled maintenance from 01:00 until 03:00 SAST. During this time, services linked to Nedbank are anticipated to experience degraded performance. The estimated window of maintenance will be under 2 hours.

Stitch’s core platform remains fully operational.
Sep 29, 23:38 SAST

Oct 14, 2024

FNB undergoing maintenance

Resolved - This incident has been resolved.
Oct 14, 07:26 SAST

Monitoring - We are seeing a recovery on FNB and are continuing to monitor the issue
Oct 13, 22:50 SAST

Investigating - FNB is currently undergoing maintenance.

Subsequently, online payments are temporarily degraded for FNB via Stitch services while the maintenance is underway.

Stitch’s core platform remains fully operational.
Oct 13, 20:13 SAST

FNB degraded performance

Resolved - This incident has been resolved.
Oct 14, 05:31 SAST

Identified - FNB is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.
Oct 13, 12:10 SAST

Nedbank Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Oct 14, 03:00 SAST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 01:00 SAST

Scheduled - Please note that Nedbank will be undergoing scheduled maintenance from 01:00 until 03:00 SAST. During this time, services linked to Nedbank are anticipated to experience degraded performance. The estimated window of maintenance will be under 2 hours.

Stitch’s core platform remains fully operational.
Sep 29, 23:38 SAST

Service provider scheduled maintenance

Completed - The scheduled maintenance has been completed.
Oct 14, 00:00 SAST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 20:00 SAST

Scheduled - Please note that one of our service providers will be undergoing scheduled maintenance from 20:00 until 00:00 SAST.

During this time, we do not expect issues but we will proactively monitor and notify if we identify any negative performance. The estimated window of maintenance will be under 4 hours.

Stitch’s core platform remains fully operational.
Oct 9, 16:56 SAST

Oct 13, 2024

FNB undergoing maintenance

Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
Oct 13, 09:01 SAST

Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Oct 13, 05:42 SAST

Investigating - FNB is currently undergoing maintenance.

Subsequently, online payments are temporarily degraded for FNB via Stitch services while the maintenance is underway.

Stitch’s core platform remains fully operational.
Oct 12, 23:16 SAST

Absa degraded performance

Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
Oct 13, 09:01 SAST

Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Oct 13, 06:14 SAST

Update - We are continuing to investigate this issue.
Oct 12, 23:33 SAST

Investigating - Absa is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.
Oct 12, 23:14 SAST

Bankserv Scheduled maintenance

Completed - The scheduled maintenance has been completed.
Oct 13, 05:00 SAST

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Oct 13, 01:11 SAST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 00:15 SAST

Update - We will be undergoing scheduled maintenance during this time.
Oct 10, 11:16 SAST

Scheduled - Please note that Bankserv will be undergoing scheduled maintenance from 00:15 until 00:45 SAST on the 13th of October.

During this time, we do expect Payouts to experience degraded performance and we will proactively monitor during this period.

The estimated window of maintenance will be under 30 minute.
Oct 10, 11:14 SAST

Capitec degraded performance

Resolved - This incident has been resolved.
Oct 13, 03:42 SAST

Monitoring - Payments have recovered and we are monitoring the issue
Oct 13, 01:59 SAST

Investigating - Capitec is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.
Oct 13, 01:28 SAST

Nedbank Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Oct 13, 03:00 SAST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 01:00 SAST

Scheduled - Please note that Nedbank will be undergoing scheduled maintenance from 01:00 until 03:00 SAST. During this time, services linked to Nedbank are anticipated to experience degraded performance. The estimated window of maintenance will be under 2 hours.

Stitch’s core platform remains fully operational.
Sep 29, 23:38 SAST

Oct 12, 2024

Nedbank Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Oct 12, 03:00 SAST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 01:00 SAST

Scheduled - Please note that Nedbank will be undergoing scheduled maintenance from 01:00 until 03:00 SAST. During this time, services linked to Nedbank are anticipated to experience degraded performance. The estimated window of maintenance will be under 2 hours.

Stitch’s core platform remains fully operational.
Sep 29, 23:38 SAST

Oct 11, 2024

Capitec degraded performance

Resolved - This incident has been resolved.

The total incident time was estimated to be 20 minutes from 09:40 to 10:00 SAST.

We'll continue to monitor the logs for any regression.
Oct 11, 10:34 SAST

Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Oct 11, 10:05 SAST

Investigating - Capitec is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.
Oct 11, 09:51 SAST

Nedbank Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Oct 11, 03:00 SAST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 01:01 SAST

Scheduled - Please note that Nedbank will be undergoing scheduled maintenance from 01:00 until 03:00 SAST. During this time, services linked to Nedbank are anticipated to experience degraded performance. The estimated window of maintenance will be under 2 hours.

Stitch’s core platform remains fully operational.
Sep 29, 23:37 SAST

Capitec Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Oct 11, 01:30 SAST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 01:01 SAST

Scheduled - Please note that Capitec will be undergoing scheduled maintenance from 01:00 until 01:30 SAST. During this time, services linked to Capitec are anticipated to experience degraded performance. The estimated window of maintenance will be under 30 minutes.

Stitch’s core platform remains fully operational.
Oct 10, 16:06 SAST

Stitch scheduled maintenance

Completed - The scheduled maintenance has been completed.
Oct 11, 01:00 SAST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 00:00 SAST

Scheduled - Please note that Stitch will be undergoing scheduled maintenance from 00:00 SAST until 01:00 SAST.

During this time, services linked to the Stitch API may experience degraded performance.
The estimated window of maintenance will be under 60 minutes.
Oct 10, 09:31 SAST

Oct 10, 2024

Nedbank degraded performance

Resolved - This incident has been resolved.
Oct 10, 21:53 SAST

Investigating - Nedbank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.
Oct 10, 21:06 SAST

Nedbank issued cards degraded performance

Resolved - This incident has been resolved.
Oct 10, 21:52 SAST

Identified - Nedbank is experiencing higher-than-expected failure rates for transactions using Nedbank issued cards.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can provide an update as soon as this issue is resolved and performance is optimal.
Oct 10, 21:22 SAST

Nedbank Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Oct 10, 03:00 SAST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 01:00 SAST

Scheduled - Please note that Nedbank will be undergoing scheduled maintenance from 01:00 until 03:00 SAST. During this time, services linked to Nedbank are anticipated to experience degraded performance. The estimated window of maintenance will be under 2 hours.

Stitch’s core platform remains fully operational.
Sep 29, 23:33 SAST

Database scheduled maintenance

Completed - The scheduled maintenance has been completed.
Oct 10, 01:00 SAST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 00:00 SAST

Scheduled - Please note that Stitch will be undergoing scheduled database maintenance from 00:00 until 01:00 SAST.

During this time, services linked to the Stitch API and payment suite may experience degraded performance.

The estimated window of maintenance will be under 60 minutes.
Sep 27, 10:18 SAST

Oct 9, 2024

Nedbank Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Oct 9, 03:00 SAST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 01:00 SAST

Scheduled - Please note that Nedbank will be undergoing scheduled maintenance from 01:00 until 03:00 SAST. During this time, services linked to Nedbank are anticipated to experience degraded performance. The estimated window of maintenance will be under 2 hours.

Stitch’s core platform remains fully operational.
Sep 29, 23:33 SAST

Standard bank degraded performance

Resolved - This incident has been resolved.
Oct 9, 01:01 SAST

Monitoring - We are seeing a recovery in Standard bank payments
Oct 8, 23:29 SAST

Investigating - Standard bank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.
Oct 8, 23:09 SAST

Stitch scheduled maintenance

Completed - The scheduled maintenance has been completed.
Oct 9, 01:00 SAST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 00:00 SAST

Scheduled - Please note that Stitch will be undergoing scheduled maintenance from 00:00 SAST until 01:00 SAST.

During this time, services linked to the Stitch API may experience degraded performance.
The estimated window of maintenance will be under 60 minutes.
Oct 8, 14:35 SAST

Oct 8, 2024

Nedbank Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Oct 8, 03:00 SAST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 01:00 SAST

Scheduled - Please note that Nedbank will be undergoing scheduled maintenance from 01:00 until 03:00 SAST. During this time, services linked to Nedbank are anticipated to experience degraded performance. The estimated window of maintenance will be under 2 hours.

Stitch’s core platform remains fully operational.
Sep 29, 23:33 SAST

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