Stitch Status

May 23, 2025

Instant payouts to Standard bank degraded performance

Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
May 23, 01:16 SAST

Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
May 23, 00:44 SAST

Identified - Standard bank is experiencing degraded performance. We are observing higher-than-expected failure rates for instant payouts to Standard bank beneficiary accounts.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can keep you informed as soon as this issue is resolved and performance is optimal.
May 23, 00:28 SAST

Stitch scheduled maintenance

Completed - The scheduled maintenance has been completed.
May 23, 01:00 SAST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 00:00 SAST

Scheduled - Please note that Stitch will be undergoing scheduled maintenance from 00:00 SAST until 01:00 SAST.

During this time, we do not expect any downtime with services linked to the Stitch API.
The estimated window of maintenance will be under 60 minutes.
May 20, 11:17 SAST

May 22, 2025

Capitec Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
May 22, 02:00 SAST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 01:00 SAST

Scheduled - Please note that Capitec will be undergoing scheduled maintenance from 01:00 until 02:00 SAST. During this time, services linked to Capitec are anticipated to experience degraded performance. The estimated window of maintenance will be under 60 minutes.

Stitch’s core platform remains fully operational.
May 21, 22:30 SAST

May 21, 2025

ABSA issued cards degraded performance

Resolved - Performance on ABSA has returned to expected levels. We'll continue to monitor the logs for any regression.
May 21, 14:58 SAST

Monitoring - We're seeing an improvement from ABSA are continuing to monitor for any degraded performance.
May 21, 14:34 SAST

Identified - ABSA is experiencing higher-than-expected failure rates for transactions using ABSA issued cards.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can provide an update as soon as this issue is resolved and performance is optimal.
May 21, 13:09 SAST

Nedbank degraded performance

Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
May 21, 05:56 SAST

Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
May 21, 05:17 SAST

Identified - Nedbank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.
May 21, 04:54 SAST

Stitch scheduled maintenance

Completed - The scheduled maintenance has been completed.
May 21, 01:00 SAST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 00:00 SAST

Scheduled - Please note that Stitch will be undergoing scheduled maintenance from 00:00 SAST until 01:00 SAST.

During this time, we do not expect any downtime with services linked to the Stitch API.
The estimated window of maintenance will be under 60 minutes.
May 19, 09:10 SAST

May 20, 2025

No incidents reported.

May 19, 2025

FNB degraded performance

Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
May 19, 02:48 SAST

Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
May 19, 02:10 SAST

Investigating - FNB is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.
May 19, 01:17 SAST

Standard bank degraded performance

Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
May 19, 02:03 SAST

Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
May 19, 01:56 SAST

Investigating - Standard bank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.
May 19, 01:40 SAST

May 18, 2025

FNB degraded performance

Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
May 18, 06:31 SAST

Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
May 18, 05:37 SAST

Investigating - FNB is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.
May 18, 05:22 SAST

FNB degraded performance

Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
May 18, 02:31 SAST

Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
May 18, 02:02 SAST

Investigating - FNB is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors including FNB issued Cards.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.
May 18, 00:13 SAST

ABSA issued cards degraded performance

Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
May 18, 02:31 SAST

Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
May 18, 02:04 SAST

Identified - Once again, ABSA is experiencing higher-than-expected failure rates for transactions using ABSA issued cards.
May 18, 00:51 SAST

Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
May 18, 00:17 SAST

Identified - ABSA is experiencing higher-than-expected failure rates for transactions using ABSA issued cards.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can provide an update as soon as this issue is resolved and performance is optimal.
May 18, 00:03 SAST

Capitec Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
May 18, 02:00 SAST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 01:00 SAST

Scheduled - Please note that Capitec will be undergoing scheduled maintenance from 01:00 until 02:00 SAST. During this time, services linked to Capitec are anticipated to experience degraded performance. The estimated window of maintenance will be under 1 hour.

Stitch’s core platform remains fully operational.
May 15, 15:38 SAST

May 17, 2025

Capitec degraded performance

Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
May 17, 10:37 SAST

Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
May 17, 10:00 SAST

Identified - Capitec is currently experiencing degraded performance. Users may experience failure to make Capitec payments.

Capitec is working to resolve and bring all services back online.
May 17, 09:14 SAST

Investigating - Capitec is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.
May 17, 09:00 SAST

May 16, 2025

Standard bank degraded performance

Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
May 16, 23:14 SAST

Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
May 16, 22:55 SAST

Investigating - Standard bank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors including Standard bank issued cards.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.
May 16, 22:24 SAST

Capitec degraded performance

Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
May 16, 00:30 SAST

Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
May 15, 23:54 SAST

Identified - We’re once again seeing degraded performance on Capitec. We’re actively monitoring and will update you as soon as we start seeing an improvement again.
May 15, 23:20 SAST

Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
May 15, 23:11 SAST

Investigating - Capitec is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.
May 15, 22:29 SAST

May 15, 2025

Stitch In-Person Payments: NFS Zambia

Completed - The scheduled maintenance has been completed.
May 15, 23:31 SAST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 23:01 SAST

Scheduled - Planned maintenance with no expected downtime.
May 14, 22:22 SAST

Stitch In Person: Nexus portal degraded performance

Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
May 15, 15:57 SAST

Monitoring - A workaround has been implemented and SMS and email receipts should now be flowing smoothly again for all customers.

We’ll continue to monitor the situation closely.
May 14, 08:51 SAST

Update - We are continuing to work on a fix for this issue.
May 14, 08:49 SAST

Identified - SMS and Email functionality on the Nexus portal is currently degraded, affecting the ability to send SMS or email receipts to cardholders.

The issue began at 1:41 AM, with the last successful SMS sent at 1:54 AM.
May 14, 07:12 SAST

Standard bank degraded performance

Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
May 15, 15:52 SAST

Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
May 15, 07:38 SAST

Identified - We are seeing degraded performance again on Standard bank with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.
May 15, 06:50 SAST

Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
May 15, 06:35 SAST

Identified - We are seeing degraded performance again on Standard bank with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.
May 15, 05:03 SAST

Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
May 15, 04:36 SAST

Investigating - Standard bank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.
May 15, 01:25 SAST

May 14, 2025

Standard Bank issued cards degraded performance

Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
May 14, 19:16 SAST

Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
May 14, 18:51 SAST

Identified - Standard Bank is experiencing higher-than-expected failure rates for transactions using Standard Bank issued cards.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can provide an update as soon as this issue is resolved and performance is optimal.
May 14, 16:49 SAST

Investec bank degraded performance

Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
May 14, 11:20 SAST

Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
May 14, 10:43 SAST

Investigating - We are experiencing an issue with the pay by bank payments on Investec bank, resulting in a period of degraded performance that is impacting our services. Our team is working hard to resolve this issue and restore the service as quickly as possible.
May 14, 08:24 SAST

Stitch In-Person Payments: NFS Zambia

Completed - The scheduled maintenance has been completed.
May 14, 07:01 SAST

Update - Scheduled maintenance is still in progress. SMS and Email functionality on the Nexus portal is currently degraded, affecting the ability to send SMS or email receipts to cardholders.

The issue began at 1:41 AM, with the last successful SMS sent at 1:54 AM.
May 14, 07:00 SAST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 06:01 SAST

Scheduled - Planned maintenance with no expected downtime.
May 12, 10:30 SAST

Production release

Completed - The scheduled maintenance has been completed.
May 14, 06:31 SAST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 06:01 SAST

Scheduled - Production release 14 May 2025 - No downtime expected
May 10, 15:38 SAST

Stitch scheduled maintenance

Completed - The scheduled maintenance has been completed.
May 14, 01:00 SAST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 00:00 SAST

Scheduled - Please note that Stitch will be undergoing scheduled maintenance from 00:00 SAST until 01:00 SAST.

During this time, we do not expect any downtime with services linked to the Stitch API.
The estimated window of maintenance will be under 60 minutes.
May 13, 12:05 SAST

May 13, 2025

Eccentric Omniswitch JHB Patching Maintenance

Completed - The scheduled maintenance has been completed.
May 13, 02:01 SAST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 22:01 SAST

Scheduled - No transaction processing impact. Transactions will be routed via Cape Town
Apr 25, 11:25 SAST

May 12, 2025

Instant payouts to Capitec degraded performance

Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
May 12, 03:04 SAST

Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
May 12, 02:37 SAST

Identified - Capitec is experiencing degraded performance. We are observing higher-than-expected failure rates for instant payouts to Capitec beneficiary accounts.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can keep you informed as soon as this issue is resolved and performance is optimal.
May 12, 00:38 SAST

May 11, 2025

Nedbank degraded performance

Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
May 11, 04:30 SAST

Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
May 11, 04:07 SAST

Identified - Nedbank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.
May 11, 03:26 SAST

ABSA issued cards degraded performance

Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
May 11, 02:14 SAST

Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
May 11, 01:58 SAST

Identified - ABSA is experiencing higher-than-expected failure rates for transactions using ABSA issued cards.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can provide an update as soon as this issue is resolved and performance is optimal.
May 11, 01:03 SAST

Standard Bank degraded performance

Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
May 11, 01:18 SAST

Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
May 11, 01:09 SAST

Identified - Standard Bank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.
May 11, 00:30 SAST

May 10, 2025

Nedbank issued cards degraded performance

Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
May 10, 04:03 SAST

Monitoring - Nedbank issued cards are showing significant improvement, we will continue to closely monitor performance to ensure stability.
May 10, 03:51 SAST

Identified - Nedbank is experiencing higher-than-expected failure rates for transactions using Nedbank issued cards.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can provide an update as soon as this issue is resolved and performance is optimal.
May 10, 03:29 SAST

Nedbank degraded performance

Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
May 10, 01:34 SAST

Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
May 10, 01:15 SAST

Identified - Nedbank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.
May 9, 23:47 SAST

May 9, 2025

Standard Bank degraded performance

Resolved - This incident has been resolved. We'll continue to monitor the logs for any regression.
May 9, 02:36 SAST

Monitoring - We're seeing an improvement across services and are continuing to monitor for any degraded performance.
May 9, 02:18 SAST

Identified - Standard Bank is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.
May 9, 01:50 SAST

Stitch scheduled maintenance

Completed - The scheduled maintenance has been completed.
May 9, 01:00 SAST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 00:00 SAST

Scheduled - Please note that Stitch will be undergoing scheduled maintenance from 00:00 SAST until 01:00 SAST.

During this time, services linked to the Stitch API may experience degraded performance.
The estimated window of maintenance will be under 60 minutes.
May 6, 10:40 SAST

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