Nedbank acquiring degraded performance

Incident Report for Stitch

Resolved

This incident has been resolved. We'll continue to monitor the logs for any regression.

Posted Apr 13, 2025 - 00:53 SAST

Monitoring

We're seeing an improvement across Nedbank acquiring services and are continuing to monitor for any degraded performance.

Posted Apr 13, 2025 - 00:27 SAST

Identified

We are noting higher than expected failures for card transactions on merchants using Nedbank acquiring services.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can provide an update as soon as this issue is resolved and performance is optimal.

Posted Apr 12, 2025 - 23:56 SAST

This incident affected: Card (Acquirer - Nedbank).