Instant payouts to Capitec degraded performance

Incident Report for Stitch

Resolved

This incident has been resolved. We'll continue to monitor the logs for any regression.

Posted May 12, 2025 - 03:04 SAST

Monitoring

We're seeing an improvement across services and are continuing to monitor for any degraded performance.

Posted May 12, 2025 - 02:37 SAST

Identified

Capitec is experiencing degraded performance. We are observing higher-than-expected failure rates for instant payouts to Capitec beneficiary accounts.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can keep you informed as soon as this issue is resolved and performance is optimal.

Posted May 12, 2025 - 00:38 SAST

This incident affected: Payouts (Instant - Receiving Bank - Capitec).