FNB issued cards degraded performance

Incident Report for Stitch

Resolved

Failure rates for wallet transactions using FNB-issued cards have stabilised, and we have not observed any further issues.

We will continue to monitor for any regression.
Posted Aug 08, 2025 - 12:57 SAST

Monitoring

We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Posted Aug 08, 2025 - 12:41 SAST

Identified

FNB is experiencing higher-than-expected failure rates for wallet transactions using FNB issued cards.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can provide an update as soon as this issue is resolved and performance is optimal.
Posted Aug 08, 2025 - 12:27 SAST
This incident affected: Wallets (Apple Pay, Google Pay) and Card (Card Issuer - First National Bank).
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