FNB issued cards degraded performance

Incident Report for Stitch

Resolved

This incident has been resolved. We'll continue to monitor the logs for any regression.

Posted Nov 09, 2024 - 19:46 SAST

Monitoring

We're seeing an improvement across services and are continuing to monitor for any degraded performance.

Posted Nov 09, 2024 - 19:22 SAST

Identified

FNB is experiencing higher-than-expected failure rates for transactions using FNB issued cards.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can provide an update as soon as this issue is resolved and performance is optimal.

Posted Nov 09, 2024 - 18:58 SAST

This incident affected: Card (Card Issuer - First National Bank).