3Ds failures on Capitec issued cards

Incident Report for Stitch

Resolved

We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Posted Mar 17, 2025 - 02:18 SAST

Monitoring

We're seeing an improvement across services and are continuing to monitor for any degraded performance.
Posted Mar 17, 2025 - 00:30 SAST

Identified

Capitec is experiencing higher-than-expected failure rates for transactions using Capitec issued cards. Users may experience difficulties when trying to complete 3DS for Capitec issued cards.

We are actively monitoring the situation to ensure we can provide an update as soon as this issue is resolved and performance is optimal.
Posted Mar 16, 2025 - 23:07 SAST
This incident affected: Card (Card Issuer - Capitec).
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