Capitec RTC payouts degraded performance

Incident Report for Stitch

Resolved

This incident has been resolved. We'll continue to monitor the logs for any regression.

Posted Jul 21, 2024 - 19:54 SAST

Monitoring

We're seeing an improvement across services and are continuing to monitor for any degraded performance.

Posted Jul 21, 2024 - 19:11 SAST

Investigating

Capitec is currently experiencing degraded performance resulting in a higher-than-expected failure rates for RTC payouts to Capitec beneficiary bank accounts.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

Posted Jul 21, 2024 - 18:52 SAST

This incident affected: Payouts (Send Money).