FNB degraded performance

Incident Report for Stitch

Resolved

This incident has been resolved. We'll continue to monitor the logs for any regression.

Posted May 18, 2025 - 02:31 SAST

Monitoring

We're seeing an improvement across services and are continuing to monitor for any degraded performance.

Posted May 18, 2025 - 02:02 SAST

Investigating

FNB is currently experiencing degraded performance with their platform. Some Pay by Bank users may experience slow response times or intermittent errors including FNB issued Cards.

Our team is keeping up-to-date with all communication from the bank. We are actively monitoring the situation to ensure we can update our clients as soon as this issue is resolved and performance is optimal.

Posted May 18, 2025 - 00:13 SAST

This incident affected: Pay By Bank (First National Bank) and Card (Card Issuer - First National Bank).